LTL Operations Specialist

This is a remote position.

Why you’ll like working here

•      Direct impact — you own the LTL outcome for our customers, and the team relies on your judgment.

•      Real problem-solving — reclasses, reweighs, OS&D, missed pickups; no two days are the same.

•      Collaborative team — a supportive group of logistics professionals who value open communication and follow-through.

•      Structured upward mobility — clear growth path within the company as the LTL division scales.

What you’ll do

•      Track and trace LTL and common-carrier shipments from booking through delivery; proactively identify and communicate exceptions, delays and service failures before the customer has to ask.

•      Review LTL invoices and freight bills for discrepancies (reweighs, reclasses, accessorials, duplicate billing) and advise the customer service and account management teams on billing exceptions, disputes and resolution.

•      Guide customer-facing teams on proper LTL order construction — freight class (NMFC), packaging, dimensions, weight and carrier selection — to optimize cost, service and compliance.

•      Coordinate with LTL carriers on overages, shortages and damages (OS&D) and manage freight claims through to resolution on behalf of our customers and the company.

•      Monitor LTL carrier performance — on-time %, exception rates and service trends — and report findings to management.

•      Maintain accurate, timely data in the TMS; identify efficiency, cost-saving and process improvements and help implement them.

•      Support general LTL operations as needed: system updates, reporting, customer-facing documentation and rate analysis.

What you need to bring

•      2+ years of hands-on LTL experience at a freight brokerage / 3PL or an LTL carrier (customer service, operations, billing or claims).

•      Working knowledge of NMFC freight classification, density-based pricing, accessorials and how to read an LTL freight bill.

•      Experience with a brokerage TMS and LTL carrier portals (booking, tracking, documents, disputes).

•      Clear, professional written and spoken English — you will be corresponding with U.S. carriers and customers daily.

•      Detail-oriented, accurate and efficient; able to work under pressure in a fast-paced environment with dependability and initiative.

•      Reliable remote setup: backup power, backup internet, backup computer, and 2 to 3 screens.

•      Availability during core U.S. Eastern business hours (see engagement details).

Preference given to

•      Prior experience working for or with a third party logistics company

•      Experience filing and winning LTL freight claims (Carmack, concealed damage, OS&D documentation).

•      Familiarity with CRM and business-intelligence / reporting tools.

•      Experience working with distributed, remote teams across time zones.

Engagement details

•      Engagement type: Remote independent contractor. Open to qualified candidates in any country.

•      Core availability: Monday–Friday, 10:00 AM – 7:00 PM U.S. Eastern (1-hour lunch).

•      Compensation: 60,000 - 80,000 PHP per month​, based on experience, with a structured growth plan.

•      Time off: 15 paid business days per calendar year after 90 days, per contract structure.

•      Reports to: Operations Manager.

•      Travel: None.

Requirements

Requirements

•      2+ years LTL experience at a U.S. freight brokerage / 3PL or LTL carrier (ops, billing, or claims).

•      Solid knowledge of NMFC classification and how to read an LTL freight bill.

•      Experience with a brokerage TMS and LTL carrier portals.

•      Excellent written and spoken English; detail-oriented and dependable.

•      Backup power, backup internet, backup computer, 2–3 monitors.

•      Available Monday–Friday, 10:00 AM – 7:00 PM U.S. Eastern.

Benefits