Legal Operations Specialist

We are seeking a Legal Operations Specialist to support and optimize operations across our U.S.-based personal injury law firm with a global team. This role is ideal for a candidate with a strong legal background, hands-on personal injury experience, and advanced knowledge of Filevine, who also brings a tech-minded and automation-focused mindset.

This person will help improve workflows, support legal teams, build scalable processes, contribute to AI and automation initiatives, and strengthen operational excellence across pre-litigation and related legal support functions.

Key Responsibilities:

Legal Operations & Workflow Improvement

• Ensure tasks, records, and case activity are properly documented and traceable in Filevine

• Filevine Administration & Process Support

• Support and improve personal injury workflows from intake through pre-litigation and litigation support

• Build, document, and optimize legal processes, SOPs, and internal playbooks

• Improve operational consistency across U.S. and global teams

• Serve as a strong Filevine power user / process leader

• Support document organization, relabeling, task reassignment, auditing, and workflow hygiene

• Help maintain templates, case flows, data-entry standards, and operational best practices

• Train team members on Filevine processes and case workflow usage

AI / Automation / Legal Tech

• Identify opportunities to use AI and automation to improve speed, quality, and efficiency

• Evaluate and support tools related to: document drafting, summarization, legal workflow automation, reporting and process monitoring.

• Collaborate with legal operations and tech stakeholders to implement scalable solutions

• Help translate legal workflows into automations, process logic, or improved tooling

Training & Cross-Functional Support

• Train and guide staff on operational workflows, Filevine usage, and process expectations

• Partner with legal, operations, QA, and tech teams to identify gaps and improve execution

• Support onboarding and follow-up training for new team members

Required Qualifications:

• Personal injury law experience is required

• Filevine experience is required

• Exposure to AI tools, legal-tech platforms, automation tools, or systems implementation

• Strong background in legal operations, case management, or legal process improvement

• Legal background required, such as law degree, or equivalent substantial legal operations / legal casework experience

• Experience with U.S. personal injury workflows, including some combination of:  intake, pre-litigation, claims setup, medical records, litigation handoff and escalations.

• Strong organizational, analytical, and process-improvement mindset

• Comfortable working with a global team in a fast-paced law firm environment

• Strong written and verbal communication skills

Preferred Qualifications:

• Experience training case managers, legal assistants, or legal teams

• Experience auditing workflows or improving team performance through process design

• Technical mindset or background in development, logic-building, integrations, or systems thinking

• Experience working across multiple U.S. states in personal injury matters

• Experience with related tools such as CRM systems, legal-tech platforms, or reporting tools

Salary Rate: $10 - $20 USD per hour depending on experience

Working hours: 8:00 am to 5:00 pm EST Time, Monday to Friday. (40 hours weekly)