Key Account Manager (Ecommerce & Retail)

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. 

Build partnerships. Launch new opportunities. Drive e-commerce growth. We're looking for a commercially minded Account Manager to develop key online customer relationships and deliver growth through innovative products, services and data-driven insights.

In this role you will grow, support and develop key e-commerce customers in the UK, as defined by the Senior Sales Manager. Accountable for delivering short, medium and long-term plans that drive new account acquisition, growth, profitability and retention, using the full suite of Covetrus products and services. The role spans both the day-to-day operational aspects of e-commerce accounts and working with customers to identify, develop and launch new products and ranges.

Proven experience managing and growing e-commerce customers, with a strong understanding of online purchasing patterns, range optimisation and commercial performance.

Detailed analytical skills, cross-functional working with key internal and external stakeholders, and developing compliance across the Covetrus portfolio of products and services will also be core functions of this position.

More about the role

Account growth and development

• Develop and implement strategic account plans for key e-commerce customers to achieve business objectives, grow sales and increase market share.
• Translate the company vision and corporate objectives into strategic initiatives and joint business plans with key e-commerce customers, supporting deployment of the Covetrus value proposition including technology services, products and services.
• Develop a commercial culture of partnership and co-development with customers, driving mutual, profitable growth.
• Identify growth opportunities within existing accounts and proactively propose innovative solutions.
• Win new e-commerce accounts and support their onboarding and development.
• Build and maintain long-term relationships with key stakeholders, leading and managing the end-to-end process within each account.

Operational account management

• Manage the day-to-day operational aspects of e-commerce accounts, including support in range and listing management.
• Monitor account performance, resolve issues and optimise trading with customers.
• Collaborate with customer excellence and other internal teams to streamline processes and improve overall customer satisfaction.

New line development

• Lead new line & range development for e-commerce customers, from identifying and evaluating opportunities through to launch and ongoing performance review.
• Work collaboratively with marketing on product development activities and the selection of products to increase visibility and opportunity.

Commercial management and reporting

• Negotiate terms, conditions and pricing.
• Ensure long-term commercial viability through structured business plans and detailed strategy.
• Achieve sales objectives and KPIs as defined and agreed with the Sales Director by focusing on agreed key activities.
• Identify opportunities for sales team interaction and provide feedback on activity.
• Report monthly on performance v budget, corporate development and implementation of key projects to the Senior Sales Manager.
• Provide regular reports and presentations to internal stakeholders, highlighting key achievements, challenges and opportunities.
• Actively develop market, competitor and industry knowledge on a regular basis.

Success in this role will be measured against the delivery of commercial objectives, including:

• Achievement of sales and gross profit growth against budget.
• Customer retention, account development and new business acquisition.
• Growth and optimisation of customer product ranges to maximise commercial opportunities.
• Successful launch, adoption and performance of new product lines.
• Effective execution of account plans and delivery of agreed commercial initiatives.

About you

• Bachelor's degree in business, marketing, or a related field (or equivalent experience).
• Proven experience of working with e-commerce accounts
• Proven experience in account management or business development, with a track record of growing, supporting and developing customer accounts, preferably within the veterinary or animal health industry.
• Experience of new product or range development, with the ability to balance operational detail with longer-term strategic goals.
• Strong understanding of the veterinary industry, its stakeholders, and emerging trends.
• Excellent communication and interpersonal skills to build and maintain relationships with key accounts.
• Demonstrated ability to think strategically, identify growth opportunities, and propose innovative solutions.
• Analytical mindset with the ability to analyse market data, identify trends, and make data-driven decisions.
• Self-motivated and results-oriented, with a track record of meeting or exceeding sales targets.
• Ability to work independently as well as collaboratively in a cross-functional team environment.
• Willingness to travel to industry events, conferences, and key account locations as required.

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.