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Junior Customer Support Specialist – Remote - Brescia (BS)

Join our team as a Junior Customer Support Specialist / Customer Service Representative at MPS Monitor!

About the role: MPS Monitor is looking for a Junior Customer Support Specialist/Customer Service Representative to join our global team and support our existing team in Italy. In this role, you will help ensure our customers around the world have the best possible experience with our products.

Here is a little window into our company: MPS Monitor is a global leader in brand-independent Managed Print Services software solutions. MPS Monitor is the most complete multi-brand SaaS platform for Managed Print Services available across the world. Monitoring networked printing devices, managing the consumables supply chain, page count reporting and full contract management are only some of the tasks that MPS Monitor performs daily on more than 2,000,000 devices located in more than 75 countries in about 320,000 customers. The platform serves more than 3,500 dealers and Managed Print providers, helping them to reach exceptional service delivery efficiency and unparalleled cost optimization.

At MPS Monitor, we believe in a customer-centric approach—from designing our solutions to providing outstanding user support. As a key member of our team, you will handle customer inquiries and collaborate with other departments to ensure optimal customer satisfaction. If you're ready to contribute to a company that values its customers and employees alike, we want to hear from you!

What your day will look like:

  • Serve as the primary point of contact for customers, offering world-class service and support via email and calls.
  • Address customer inquiries and complaints professionally and courteously, escalating issues when necessary.
  • Use active listening to understand customer needs and provide effective solutions.
  • Identify opportunities to enhance the customer experience and recommend improvements to management.
  • Assist users through the decision, purchase, installation, usage, troubleshooting, maintenance, and disposal stages of our products.

About You:

  • Proficient English is essential.
  • Minimum of 1 year of experience as a customer service agent or in a similar support role in IT industry.
  • Excellent listening skills and attention to detail.
  • Ability to work both independently and in a team environment.
  • Exceptional interpersonal skills and a client-centered approach.
  • Strong organizational and time management skills.
  • Excellent communication, collaboration, and problem-solving abilities.

Benefits of joining MPS Monitor:

  • Opportunities for professional growth and career development.
  • Fully remote work mode.
  • Bonus plan.
  • Multi-cultural environment.
  • Plenty of learning opportunities, training workshops.

For further information about MPS Monitor, you can visit our website at: https://www.mpsmonitor.com/

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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