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Our India team is a critical product development and innovation hub for the company, with many of the company’s key products and technology initiatives created and developed by this team. Bloomreach Search and Merchandising (brSM) was built and shipped out of our India office.

We are currently allowing flexibility for all our employees to work from home until it is deemed safe for us to return back to the office.

Become an IT Helpdesk Support for Bloomreach! You will be a part of our technical helpdesk team by providing excellent service and resolving all technical issues for our employees.

Our company provides the best digital experience for the top international e-commerce companies. Your work will impact hundreds of millions of customers in the online space. You will work in our India office or from home on a full-time basis, and be part of the GIST (Global Information Security & Technology) Team.

Responsibilities

  • Serve as the first point of contact for users seeking IT support over email, chat and phone
  • Complete ticketed support items in a timely fashion along with recorded detailed notes and events 
  • Assist with onboarding & offboarding of users
  • Aid users through IT troubleshooting and problem-solving process
  • Administer cloud services e.g. Google Workspace, Slack, OKTA, Jira, Office365, JumpCloud and more
  • Direct unresolved issues to the next level of IT support

Requirements

  • 3+ years of customer service experience in an enterprise corporate setting in an onsite and remote capacity
  • 1-2+ years of previous experience with SaaS platforms such Google Workspace, Jira, Adobe, JumpCloud, Zendesk preferred but not required
  • Customer-service oriented with a problem-solving attitude
  • Be organized, self-motivated, professional, responsive and have a sense of urgency
  • Excellent written and verbal communications skills
  • Proven experience as a help desk technician or other customer support role with the ability to provide technical instructions to a non-technical audience
  • Ability to diagnose and resolve basic technical issues
  • Intermediate awareness and understanding of computer systems, mobile devices and basic network troubleshooting and other tech products



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