Global CX Enablement Partner

Remote/US-Canada

A Bit About Us

We're at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need digital solutions to help them streamline the process

We are Multiplier! Our global employment platform empowers companies to contract staff all across the world, while managing the complexities of local compliance, labor contracts, payroll, benefits and taxes - all from one software system. It's a game changer!

We're on a mission to impact economies of scale, and disrupt the traditional employer of record (EOR) space. We're backed by some of the best in the game (Sequoia, DST, and Tiger Global), led by domain level experts, scaling massively, and seeking brilliant like minded enthusiasts to join our team.

A Bit About The Opportunity

As a CX Enablement Partner reporting into the Head of Revenue Enablement, you will be responsible for developing and managing training and learning programs and content aligning across our GTM strategy. This role will partner with CX leadership to define the strategies, playbooks, collateral and training programs needed to deliver a best-in-class experience to enable our teams at scale, and support the business growth. It will work closely with several cross-functional teams including Product, Marketing, Sales, and others to facilitate a drive towards GTM productivity. Additionally, this role is to assist with onboarding and ensure that all new and existing members of the CX team are fully trained and have the skills and resources they need in order to do their jobs successfully.

What you'll do:

• Assess current onboarding process, develop and implement a scalable solution for supporting the global CX team with new hire training and continued education to expedite ramping period
• Design, implement and maintain onboarding programs for CX teams and managers that decrease time to value
• Facilitate 1:1 and 1:many coaching, mentoring and partnering programs for new CX staff
• Liaise with CX leads to build and scale out skill development programs
• Foster a community of practice among CX team members to encourage knowledge sharing and peer learning.
• Be a strategic partner to CX leaders and assist with long-term projects that support the larger CX Enablement efforts
• Work with the GTM Enablement Leader, develop training programs for CX teams for continuous upskilling around product, new processes, product use cases or technical knowledge, internal tools, consultative skills, etc.
• Identify operational inefficiencies and devise effective improvements
• Act as a liaison between CX and GTM Enablement leader to consolidate user feedback and common pain points, ideate on product features and improvements, which contribute to growth and adoption of our products
• Implement a feedback loop for continuous improvement of training materials and programs.
• Utilize technology for efficient training delivery and tracking of progress
• Stay updated with industry best practices in customer experience and enablement to continually refine programs

What you'll bring:

• Strong understanding of Multiplier and its offerings
• Strong understanding of global payroll and EOR landscape
• Good understanding of the CSM, COE, Ops function
• Confident communication skills
• Strong cross functional partnership skills
• Acting like an owner
• Diligent follow-up and follow-through
• Good standing in current job function

Equal Employment Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.