eCommerce Senior Account Manager

Philip J. Boren, a division of Forward Solutions, is a manufacturer’s sales and marketing agency headquartered in Bellevue, WA, specializing in retail sales, consulting, marketing, and brand development. Now in our 58th year, we combine the stability of an established organization with the agility and entrepreneurial spirit of a growing company. We offer competitive compensation, comprehensive benefits, incentive opportunities, and a flexible remote work environment.

Job Summary

Philip J. Boren is seeking a strategic, results-driven Senior E-Commerce Account Manager to lead and grow a portfolio of key client accounts across major online retail platforms. This role is responsible for developing and executing long-term account strategies, driving revenue growth, managing client relationships at multiple levels, and serving as a trusted advisor to both clients and internal stakeholders.

The Senior E-Commerce Account Manager will own account performance, lead business planning efforts, identify growth opportunities, and provide strategic direction across pricing, content, marketing, assortment optimization, forecasting, inventory management, and retailer relationships. This individual will play a critical role in shaping client success while mentoring less experienced team members and contributing to the continued growth of the business.

This role is fully remote and open to candidates anywhere within the United States.

Key Responsibilities

Strategic Account Leadership

• Own the P&L, sales performance, profitability, and overall business strategy for a portfolio of high-value client accounts.
• Develop and execute annual and quarterly business plans that drive sustainable revenue growth and market share expansion.
• Serve as the primary strategic advisor to clients, providing data-driven recommendations and proactive business solutions.
• Build executive-level relationships with client stakeholders and retail partners.
• Identify and pursue new business opportunities within existing client accounts and through new client development.

E-Commerce Growth & Retail Management

• Lead day-to-day management of Amazon Vendor Central, Seller Central, Walmart Marketplace, Wayfair, and other e-commerce platforms.
• Develop and execute pricing, promotional, assortment, and content strategies to maximize sales performance.
• Monitor key business metrics, market trends, competitive activity, and category performance to identify growth opportunities.
• Drive retailer negotiations, promotional planning, forecasting, and inventory management initiatives.
• Oversee content optimization and digital shelf management to improve conversion and customer engagement.

Client & Team Leadership

• Lead client business reviews, quarterly planning sessions, and executive presentations.
• Collaborate cross-functionally with merchandising, content, marketing, operations, analytics, and retailer support teams to deliver exceptional client results.
• Mentor and support junior account managers and team members, sharing best practices and contributing to team development.
• Recommend and implement process improvements that enhance operational efficiency and client satisfaction.

Reporting & Analytics

• Analyze sales trends, profitability, inventory levels, and performance metrics to drive strategic decision-making.
• Develop executive-level reporting, KPI dashboards, and business reviews.
• Utilize data and insights to influence client strategies and identify opportunities for continuous improvement.

Required Skills & Competencies

• Strong strategic thinking and business planning capabilities.
• Proven ability to manage complex client relationships and influence decision-makers.
• Excellent presentation, communication, and negotiation skills.
• Strong financial acumen with experience managing account profitability and P&L performance.
• Advanced analytical skills with the ability to translate data into actionable recommendations.
• Exceptional organizational and project management skills.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Advanced proficiency in Microsoft Excel and Microsoft Office Suite.
• Self-motivated with a strong sense of ownership and accountability.

Education & Experience

• Bachelor's degree in Business, Marketing, Finance, Analytics, Statistics, Computer Science, or related field.
• 5+ years of e-commerce account management experience, preferably within a manufacturer, agency, retailer, or marketplace environment.
• 5+ years of Amazon Vendor Central and/or Seller Central experience required.
• Demonstrated success managing large or strategic client accounts and driving revenue growth.
• Experience with Walmart.com, Wayfair, Target Plus, Home Depot, Lowe's, Overstock, or other major online marketplaces preferred.
• Strong understanding of digital marketing, e-commerce merchandising, content strategy, and online retail operations.
• Prior experience leading client business reviews and executive presentations.

Benefits & Perks

• Competitive base salary
• Incentive compensation program
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• PTO and paid holidays
• Voluntary life and disability insurance
• Flexible remote work environment
• Career growth and advancement opportunities

Why Join Philip J. Boren?

• Manage high-profile national e-commerce accounts and leading consumer brands.
• Be part of a respected agency with nearly six decades of industry success.
• Work alongside a team of e-commerce, marketing, analytics, and retail experts.
• Enjoy the flexibility of a remote work environment while making a direct impact on client growth and company success.
• Opportunity to grow into leadership and expanded account responsibilities.

Compensation

The base salary range for this position is $100,000 to $140,000 plus target incentive compensation.

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location, and alignment with market data. Additionally, certain positions may be eligible to receive discretionary incentive compensation based on company and individual performance.