Client Success Manager

About us:
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. Powered by a national network of Registered Dietitians, Foodsmart combines personalized clinical nutrition care, behavior change tools, and food benefits to improve member health outcomes while lowering healthcare costs.

Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver sustainable health outcomes. Through our highly personalized, digital platform, we guide more than 3 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.

Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment helps us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. 

At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:

👥 Customer First - You start with the member and work backwards.
🚀 Make It Happen - You act with urgency, use data, and hold high standards.
🤝 One Team - You collaborate with respect and commit as a group.

Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

About the role:
The Client Success Manager is responsible for supporting a portfolio of Foodsmart’s health plan clients in close partnership with an Account Executive who will support renewal and growth of those accounts. This role is a relationship-driven, execution-focused role centered on delivering exceptional service, driving account retention, and managing issue resolution. You will serve as the primary point of contact for your clients, operating at the day-to-day level, accountable for ensuring program success and long-term partnership value.

• Someone who executes reliably, follows through completely, and thinks strategically about your accounts
• Responsive and dependable — your clients know they can count on you to respond quickly, resolve issues, and keep programs running smoothly
• Skilled at building trust at every level of the client organization, from day-to-day managers to executive sponsors
• Data-driven in how you make decisions and demonstrate value
• Trusted by senior leaders to manage your portfolio independently while delivering excellent service when partnering with Account Executive on higher-complexity accounts
• Adept at escalating the right things at the right time while managing to performance targets

• 2-5+ years of experience in account management, client services, or healthcare consulting, in a client-facing or relationship development capacity
• Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously
• Excellent communication and interpersonal skills, with the ability to build trust  
• Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance
• Proficiency with CRM platforms (Salesforce or equivalent)

• Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services
• Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial)
• Experience working directly with marketing agencies or internal marketing teams on campaign development
• Experience in a startup or small company environment
• Understanding of complex contracting and provider agreements within health plans and health systems
• Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field

About our benefits and perks:

✅ Remote-First Company
✅ Unlimited PTO
✅ Flexible & remote location
✅ Healthcare Coverage (Medical, Dental, Vision)
✅ 401k & bonus
✅ Registered Dietitian Sessions 

Foodsmart is an Equal Opportunity Employer. It is our firm policy to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.