Director, Client Partnerships and Strategy

Company Description

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Business Unit Mission:

pharma-insight GmbH is an independent full-service market research institute with a focus on the healthcare and pharmaceutical market. We operate successfully in a growing and dynamic market and support our national and international clients with exciting questions. Our clients value the innovative strength, reliability, competence and individual support of our interdisciplinary team equally.

Job Description

The mission of the Director, Client Partnerships and Strategy is to engage the client and bid effectively and efficiently to win our share of RFPs in the traditional market research space. The Director, Client Partnerships and Strategy will be highly focused on working with the Research Directors to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.

Essential Duties and Responsibilities (overall summary of the role):

Including, but not limited to the following:

• Achieve all personal financial goals, delivering as a minimum on target revenue and profit per quarter.
• Be responsible for the sales performance of accounts that you are provided with by the company.
• Be responsible for ensuring all our proposals for clients are fully optimised and delivered within a timely period with correct feasibility and pricing.  
• Keep an up-to-date prospecting list that is used for business development. Create strategies to target specific high value accounts.
• Maintain company sale CRM and ensure all contact information and activity is correct and updated.
• Maintain accurate sales reporting for the company and be responsible for both improvements and data queries.
• Generate meetings with new client contacts and expand relationships with existing accounts.
• Work with marketing team to ensure an active sales/marketing partnership and that we deliver and engage with the marketing plan for PI.  This includes thought leadership and internal support to ensure marketing team has both access and ideas from the PI team to drive our sales activity.
• Represent PI at conferences and industry wide events.
• Build close working partnerships with delivery team leads and staff to ensure that client servicing from quoting to invoicing is seamless and of the highest possible standards.
• Attend critical meetings for sold projects (Kick-off meeting, regular update meetings and final presentations).
• Provide support to the delivery team to ensure that each sold project is delivered to the expected standards (internal briefing, questionnaire and presentation reviews).
• Contribute ideas and strategies for success with Leadership team.
• Continuously develop new business and onboard new customers.
• Monitor and maintain all sales KPIs on the various bidding and behavioural metrics we have in place to ensure optimized performance and balanced workloads, ensuring all team members are fully productive working against clear New Business goals, monitored on a quarterly basis.
• Support in achieving all team financial goals, delivering as a minimum on target revenue and profit per quarter.
• Utilize account data to create strategies and develop plans that are executed and reviewed on an ongoing basis to grow the business.  Review accounts monthly versus sales and revenue goals.

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalent work experience required

Minimum Experience: 

• 4-5 years of professional market research experience preferred
• Experience in healthcare market research is a plus

Knowledge, Skill, Ability:

• Exceptional ability to multi-task and prioritize requests
• Solid relationship building and customer service skills
• Must have excellent verbal and written communication skills
• Excellent time management skills
• Strong problem-solving ability and proactively seeks answers/resolutions to daily issues
• Strong self-discipline and organizational habits
• Excellent presentation skills

Additional Information

Please share your CV in English.

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