Director, Account Management, Quantitative Science

MetrumRG is seeking an experienced professional to be the central point of accountability during the commercial process for the Quantitative Science (QS) Services business, from initial inquiry through proposal delivery, negotiation, and close. This role serves as the commercial hub for QS opportunities, partnering with sales coordinators, scientific leaders, executive leadership, and lead generation to ensure opportunities are qualified, prioritized, and advanced efficiently while enabling each team to focus on its area of expertise.

You'll build relationships with prospective and existing clients, connecting client needs with MetrumRG's Quantitative Science expertise and helping drive our continued growth.

Selling professional services requires a consultative approach that balances relationship development, thoughtful qualification, and close collaboration with technical experts. Success in this role comes from combining strong commercial judgment with exceptional organization and taking the initiative to keep relationships, opportunities, and proposals moving forward while making sure the right people are involved at the right time.

Key Responsibilities

• Opportunity Qualification
  • Respond promptly to inbound inquiries.
  • Conduct discovery conversations to understand client needs and qualify opportunities.
  • Evaluate opportunities against qualification criteria.
  • Recommend when to pursue, defer, or decline opportunities based on strategic fit and probability of success.
  • Ensure every opportunity has clear next steps and an accountable owner.
• Opportunity Management
  • Guide opportunities through the commercial process in partnership with sales coordination and scientific leaders — keeping opportunities moving by removing obstacles and following up proactively.
  • Identify opportunities to expand or strengthen the proposed solution based on the client's business needs.
  • Develop and maintain relationships with prospective and existing clients throughout the sales process and following opportunity close.
  • Identify opportunities for additional work within existing client relationships through proactive account management and continual communication with key stakeholders during and after project completion.
  • Maintain accurate CRM records and pipeline reporting.
  • Create visibility into pipeline health and forecast accuracy.
• Proposal Coordination
  • Develop highly technical proposal content that clearly communicates business value, differentiators, and client outcomes alongside the technical solution.
  • Ensure proposals are complete, professional, and delivered on schedule.
  • Coordinate proposal development activities, timelines, and deliverables.
  • Gather technical input from subject matter experts and coordinate internal resources during solution design.
  • Leverage prior proposals, project experience, and reusable content to improve proposal effectiveness and accelerate development.
  • Improve proposal templates and reusable content over time.
  • Coordinate with support teams to ensure successful execution of contractual agreements including the Statement of Work, CDA, and MSA.
• Commercial Process Improvement
  • As a member of the growth team, this role will collaborate to:
    • Help refine sales processes and qualification standards.
    • Identify opportunities for automation and efficiency.
    • Improve CRM data quality and reporting.
    • Recommend process improvements that shorten sales cycles and improve win rates.

Note: This is a consultative individual contributor role, and key responsibilities exclude people management.

What Success Looks Like

This role will help shape the future commercial organization at MetrumRG. Within the first year, this individual will help MetrumRG achieve the following:

• Proposal investments are focused on the highest-value opportunities, improving proposal win rates and revenue growth.
• A greater percentage of qualified opportunities convert into signed engagements.
• Strategic relationships are established and nurtured with key accounts, fostering long-term partnerships and identifying opportunities for expanded collaboration.
• Scientists spend more time advising clients and less time managing proposal logistics.
• Leadership has reliable visibility into pipeline health, forecasting, and commercial performance.
• Clients experience a responsive, professional commercial process from first contact through contract execution.
• The QS business operates with a consistent, disciplined commercial process that scales with growth.

Qualifications

• Required Experience
  • 5+ years in sales, business development and/or account management within a life sciences professional services environment; preferably in Model Informed Drug Development.
  • Experience leading consultative B2B sales for professional or technical services with multiple stakeholders and extended sales cycles.
  • Strong CRM experience (HubSpot preferred).
  • Excellent written, verbal, and presentation skills.
  • Demonstrated organizational abilities.
  • Experience supporting proposal development for complex engagements.
  • Familiarity with technical/scientific buyers and highly specialized consulting environments.

What We're Looking For

The ideal candidate is someone who:

• Takes initiative and drives opportunities forward, while keeping the right people looped in along the way.
• Works through ambiguity to achieve goals.
• Balances commercial urgency with thoughtful decision-making.
• Brings strong commercial judgment and understands how to qualify opportunities.
• Keeps multiple priorities organized without losing momentum.
• Communicates confidently with both executives and technical experts.
• Builds trust through reliability and follow-through.
• Enjoys improving structure and processes.
• Can learn a technical industry without needing to be a technical expert.

Compensation & Benefits

We believe exceptional commercial professionals should be rewarded for exceptional performance.

MetrumRG offers a competitive base salary of $150,000-$200,000, an uncapped commission program, and performance accelerators designed to reward exceptional results. Our compensation plan recognizes success in both acquiring new clients and growing existing client relationships.

Why MetrumRG

At Metrum, we're driven by a mission to improve health and defeat disease. Our scientists, engineers, and consultants partner with leading pharmaceutical and biotechnology companies to solve complex drug development challenges through quantitative science, strategic thinking, and innovative technology. Since 2004, we've supported more than 200 organizations across hundreds of programs, helping clients make better decisions that ultimately improve patient outcomes.

This role is an opportunity to help shape the future of how MetrumRG grows. As Director, Account Management, you'll play a central role in building a scalable commercial process that connects clients with MetrumRG's scientific expertise, strengthens collaboration across teams, and enables continued growth while preserving the exceptional client experience that defines our reputation.

Physical Demands

The job frequently requires working at a computer terminal, standing or sitting, and the ability to operate the computer with proficiency.

Work Environment

The work environment is quiet with no adverse conditions.

Metrum Research Group is an equal opportunity employer.

Metrum Research Group EEO Statement

MetrumRG believes that innovation is cultivated when we challenge each other with new ideas and perspectives. MetrumRG is an equal opportunity employer that is committed to building a diverse and inclusive team. All employment decisions are based on qualifications, merit, and business needs, and we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

MetrumRG is committed to providing equal employment opportunities and reasonable accommodations for candidates and employees with disabilities. We encourage all qualified candidates to apply for positions within our organization. If you require reasonable accommodation because of a medical condition for the application or interview process, please contact Scotti Rylands or our Talent and Culture Department, (860)735-7043 x-622, or message us and we will work with you to meet your needs.