Senior Engineering Consultant

Senior Engineering Consultant

Reports To: Principal Engineer 

Status: Regular, Full-Time, Exempt

Location: Remote, Eastern Time Zone

POSITION SUMMARY

The Senior Engineering Consultant manages FIT Solutions clients' organizations' computer systems, including software, hardware, and networks. The Senior Engineering Consultant is responsible for designing, installing, and supporting the entire system. Senior Engineers will contribute to the efficiency of services by supporting the completion of tickets.

ABOUT FIT SOLUTIONS

FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets.  We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members who are aligned and thrive in a fast-paced, results driven environment.

PRIMARY OBJECTIVES

• Streamline clients through consultation and strategic technology planning to maintain client profitability.
• Expand existing relationships through initiative-taking engineer consulting and problem-solving to generate new revenue and grow the business.
• Deliver Best in Class customer service to uphold raving fan culture.
• Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.

SECONDARY OBJECTIVES

• Provide technology consultation, leadership, and guidance to clients in multiple industries.
• Develop technology roadmap based on business goals.
• Manage, review, and oversee IT initiatives and special projects.
• Manage and review ongoing client IT initiatives.
• Design and prepare quotes for technology solutions, adhering to the client’s budget.
• Install, configure, and maintain network elements, computer systems and other related equipment.
• Document daily work through ConnectWise ticketing system.
• Participate in the on-call rotation with team.
• Provide desk engineering services.
• Perform sales engineering by designing solutions and technology business plans for clients.
• Perform vCIO tasks for assigned clients.
• Perform other duties as assigned.

COMPETENCIES

• Self-starter and be able to work independently.
• Must have excellent high-level engineering skills.
• Customer-oriented, solid business acumen and excellent communication skills.
• Proven history of performance against goals year over year.
• Knowledge of IT best practices and ability to use best judgement to service clients’ needs.
• Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding.
• Adaptability in various business cultures and environments.
• Strong relationship building skills with customers and business partners.

EDUCATION/TECHNICAL SKILLS

Qualifications Include, but are not limited to:

• Experience supporting and administering virtualization technologies (VMware, Hyper-V, Citrix, or similar platforms).
• Knowledge of Microsoft Windows Server environments, including Windows Server 2016, 2019, and 2022.
• Experience with cloud infrastructure and services, including Microsoft Azure and/or Amazon Web Services (AWS).
• Strong understanding of Active Directory, Group Policy, DNS, DHCP, and identity management.
• Experience providing desktop, endpoint, and end-user technical support in a business environment.
• Proficiency supporting Windows desktop operating systems, including Windows 10 and Windows 11.
• Experience using Professional Services Automation (PSA) and/or Remote Monitoring and Management (RMM) platforms.
• Working knowledge of Microsoft 365 administration is preferred.
• Familiarity with networking fundamentals, cybersecurity best practices, backup and disaster recovery solutions, and endpoint security tools.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent combination of education and experience will be considered.
• Relevant industry certifications are preferred, including but not limited to:
  • Microsoft Certified (Azure Administrator, Azure Fundamentals, or equivalent)
  • CompTIA A+, Network+, and/or Security+
  • Cisco Certified Network Associate (CCNA)
  • VMware Certified Professional (VCP)
  • Microsoft Certified Professional (MCP) or other Microsoft role-based certifications

BENEFITS

FIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including:

• Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
  • Options include, PPO, HDHP, HMO and ACO
  • Multiple carrier options
• FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
• $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
• Paid holidays
• Paid time off
• Paid sick leave
• Flexible “hybrid” work environment
• Retirement plan (401K)
• Professional training & development opportunities

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting
• Requires ability to occasionally lift up to 25lbs
• Position may require travel: Up to 50% of the time to client sites
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for prolonged periods of time; operating a computer and keyboard; near visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; manual dexterity to operate process equipment; lifting 25 pounds, bending and stooping; lifting computers; running network cables; connecting and testing networking; traveling to client sites; and walking and carrying devices on stairs and crawl spaces.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Employees may be exposed to heat, cold, sharp edges, metal racks, high voltage outlets, and normal electrical cabling in the office and closet environments.

AAP/EEO Statement:

FIT Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.