Voici un poste à distance.
Customer Sucess Managers EN/DE
Client: SaaS Supply Chain / Scale-up
Location: 100% remote position EU timezone
Package: €45-65k executive status (depending on seniority level), very good health insurance, co-ownership plan, unlimited vacation policy...
Join a fast-growing European SaaS company transforming the global Food & Beverage supply chain ! The solution allows food suppliers to connect seamlessly with their restaurant and retail customers through a powerful app-based ordering platform that automates sales, logistics, and customer service.
After a successful Series A, the company is scaling across Europe and strengthening its Customer Success team to ensure smooth onboarding and long-term satisfaction of its growing client base.
Your Mission :
As a Customer Success Manager / Partner Manager, you’ll be responsible for ensuring customers get the maximum value from the platform — from onboarding to adoption and retention.
You’ll lead project launches, coordinate integrations, and build trusted relationships that translate into long-term partnerships.
Main Responsibilities :
70 % Customer Onboarding & Project Management
- Lead onboarding sessions and training for new customers.
- Coordinate projects between clients, integration partners, and internal teams.
- Manage timelines, anticipate risks, and ensure smooth go-lives.
- Track project performance using internal tools and continuously improve processes.
30 % Account Management & Growth
- Act as the main point of contact for your customer portfolio.
- Identify upsell opportunities and support the sales team in developing existing accounts.
- Provide proactive support via phone and email; collect feedback to enhance the product.
- Collaborate with marketing and product teams to improve the customer journey.
Team & Work Environment :
Join a dynamic, international team of passionate professionals (ex-Zalando, Groupon…) operating fully remote across Europe, with an average age of 32 y/o. You’ll report directly to the Head of Customer Success and work closely with the founders — experienced entrepreneurs who value autonomy, curiosity, and impact. You’ll also benefit from a personalized mentorship program, designed to help you grow into a senior Customer Success Manager.
Profil
About You :
- 3-8 years of experience in Sales, Customer Success, Account Management, or Project Management, ideally within a SaaS / tech / digital environment.
- Proven record in onboarding and developing customers.
- Strong project management and organizational skills.
- Fluent in English and German (Native or C2), another languague with be a +
- Excellent communication skills, energetic and solution-oriented mindset.
- Proficient in CRM like HubSpot, Salesforce, Intercom, or Zendesk.
Bonus: technical understanding of ERP / API / EDI integrations.
Informations contractuelles
Recruitment Process :
- Qualification process with the recruiter
- Interview with the Head of Customer Success
- Case study presentation
- Final interview with the CEO
Location: 100% remote position EU timezone
Package: €55-65k executive status (depending on seniority level), very good health insurance, co-ownership plan, unlimited vacation policy...
— Sarah J.
·
Marketing Manager
★★★★★
Verified
