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The representative will support clients with trading accounts, platforms, and day-to-day enquiries via email, phone, and internal channels. They will also troubleshoot technical issues, manage complaints, and assist with marketing translations and events.
Join an international FX/CFD brokerage as a Japanese-speaking Customer Support Representative, supporting clients with trading accounts, platforms, and day-to-day enquiries.
What you’ll do:
• Support clients with account opening and maintenance
• Handle enquiries via email, phone, and internal channels
• Provide guidance on trading platforms and services
• Troubleshoot account and MetaTrader-related issues
• Manage complaints and escalate complex cases when needed
• Liaise with internal teams to resolve customer issues
• Support selected marketing activities, including translations and events
What we’re looking for:
• Fluent Japanese
• Fluent English (B2+)
• University or college degree
• Strong communication and interpersonal skills
• Good MS Office and CRM skills
• Ability to work independently and under pressure
• Previous customer support experience is an advantage
What’s offered:
🌍 Fully remote | Japan
📄 B2B / Services Agreement / Freelance
📈 International FX/CFD environment
🎓 Professional learning and development
🤝 Multicultural team environment
Interested? Apply now and take the next step in your international customer support career.
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