Customer Success Representative

About the role

Are you passionate about building strong customer relationships and helping customers get the most value from their technology investments?

As a Customer Success Representative, you'll be the trusted partner for a portfolio of customers, helping drive customer satisfaction, retention, and growth. You'll manage software renewals, support customer success initiatives, identify expansion opportunities, and collaborate with cross-functional teams to ensure customers achieve their business objectives.

This is an ideal opportunity for someone who enjoys relationship-building, problem-solving, and creating positive customer experiences while contributing directly to business growth.

What you'll do

• Manage software renewals from initial engagement through contract completion.

• Build trusted relationships with customers and serve as a primary point of contact throughout the renewal process.

• Deliver a positive, customer-focused experience that supports retention and long-term account health.

• Identify opportunities for upselling and cross-selling within existing customer accounts.

• Partner with Sales and Customer Success teams to drive account growth and customer value.

• Collaborate with Operations and Finance teams to ensure accurate and timely contract processing.

• Proactively engage customers to understand goals, challenges, and future needs.

• Support customer retention initiatives and help reduce churn.

• Gather customer feedback and share insights with internal teams to improve products, services, and processes.

• Maintain accurate renewal forecasts and pipeline information.

• Assist with process improvements that enhance operational efficiency and the customer experience.

What you'll bring

Required:

• Bachelor's degree in Business, Marketing, or a related field, or equivalent professional experience.

• 1-3 years of experience in a customer-facing role such as Customer Success, Account Management, Sales Support, or Renewals.

• Strong relationship-building and communication skills.

• Excellent organizational skills with strong attention to detail.

• Ability to manage multiple priorities and deadlines simultaneously.

• Strong problem-solving and critical-thinking abilities.

• Customer-focused mindset with a passion for helping customers succeed.

• Experience using Microsoft Office and CRM platforms.

Preferred:

• Experience managing software renewals or customer contracts.

• Background in Customer Success, Account Management, or SaaS environments.

• Familiarity with software licensing and subscription-based business models.

• Experience working with manufacturing, engineering, or technology customers.

• Knowledge of CRM platforms such as Salesforce.

Who thrives here

• You genuinely enjoy helping customers succeed.

• You build trust quickly and maintain strong relationships over time.

• You are proactive and take ownership of challenges and opportunities.

• You are organized, detail-oriented, and dependable.

• You communicate effectively with both customers and internal stakeholders.

• You enjoy collaborating across multiple teams to achieve shared goals.

• You are motivated by finding ways to improve customer experiences and business outcomes.

Why join us?

• Be part of a collaborative, customer-focused organization.

• Work with industry-leading technology solutions and innovative customers.

• Partner with teams across Sales, Customer Success, Technical Services, Operations, and Finance.

• Gain exposure to customer relationship management, account growth strategies, and business operations.

• Enjoy opportunities for professional development and career advancement in a growing company.

Work setup

• Remote-first with a dedicated, professional home workspace required.

• Regular collaboration with customers and cross-functional internal teams.

• Occasional travel may be required for customer visits, team meetings, training, and company events.

Work Authorization & Location

This position must be performed from an approved work location within the United States. Applicants must reside in and perform all work from an approved location within the United States. Remote work from outside the United States is not permitted.

This position involves work subject to U.S. federal regulations that restrict access to certain information, technology, or products. Applicants must qualify as a "U.S. person" under applicable U.S. regulations (including U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). All work must be performed from an approved location within the United States.

Compensation & Benefits

Compensation Transparency Statement

The salary range listed represents the company's good-faith estimate of base compensation for this position at the time of posting. This range reflects what we reasonably expect to pay for the role and may vary based on factors including geographic location, experience, skills, qualifications, and internal equity. In addition to base salary, this position may be eligible for incentive-based bonuses or other forms of compensation, as applicable.

Benefits

We offer a comprehensive benefits package, which may include medical, dental, and vision coverage; a 401(k) plan with employer match; paid time off; and additional benefits designed to support overall employee well-being. Benefits are offered in accordance with applicable plans and eligibility requirements and may vary based on employment status and applicable law.

Equal Employment Opportunity

PDSVISION US is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law.

Other Duties

This job posting is intended to describe the general nature of the position and is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may be modified or assigned at any time based on business needs.