CRM Strategist

This is a remote position.

Our client is looking for a CRM Strategist (French-Speaking) to lead sophisticated CRM implementations, develop scalable Revenue Operations (RevOps) solutions, and help businesses optimize their customer lifecycle through technology and automation.

Their organization is an established digital marketing and CRM consulting agency recognized for its expertise in CRM solutions, with a growing client portfolio and a strong reputation for delivering measurable business results.

This position is ideal for an experienced CRM professional who combines technical architecture expertise with strategic thinking and exceptional client relationship management. Reporting to the Senior Director of Strategy, the selected professional will oversee complex CRM projects, translate business challenges into effective technical solutions, and work directly with senior stakeholders across the United States and Canada.

The successful candidate must be fluent in both French and English, technically proficient in CRM platforms, and passionate about creating long-term client value through innovative CRM strategies.

Responsibilities

• Lead complex CRM implementation projects, ensuring alignment with clients' business objectives and operational needs.
  

• Design and configure customized CRM environments, including data structures, custom objects, properties, and workflows.
  

• Implement advanced CRM solutions that support marketing, sales, customer service, and business operations.
  

• Develop scalable CRM architectures that support marketing, sales, customer success, and operational processes.
  

• Manage integrations between CRM systems and third-party platforms.
  

• Configure data synchronization rules, field mapping, and conflict resolution processes to maintain accurate information across systems.
  

• Design and optimize Revenue Operations (RevOps) strategies, including lead-to-cash workflows, sales forecasting, and revenue attribution.
  

• Implement advanced lead scoring models, automated workflows, and seamless handoffs between marketing, sales, and customer service teams.
  

• Build comprehensive reporting dashboards to track performance, measure ROI, and provide actionable business insights.
  

• Establish data governance practices, including deduplication processes and data quality standards.
  

• Analyze existing business processes, identify inefficiencies, and develop automated solutions to improve operational performance.
  

• Translate complex business requirements into scalable CRM configurations and technical solutions.
  

• Serve as a trusted technical advisor to clients, building strong relationships with senior stakeholders across the United States and Canada.
  

• Identify opportunities to expand client engagements by recommending additional services and supporting project scoping and proposals.
  

• Establish measurable client objectives and implement strategies that improve satisfaction, retention, and profitability.
  

• Stay informed about CRM platform updates, industry trends, and emerging technologies to provide strategic recommendations.
  

• Conduct training sessions for clients and internal teams, supporting effective CRM adoption and ongoing platform optimization.
  

• Provide technical guidance, troubleshooting assistance, and support throughout the client lifecycle.
  

• Support client onboarding and facilitate CRM training and knowledge transfer.
  

• Oversee project timelines, budgets, deliverables, and scope to ensure high-quality, on-time execution.
  

• Monitor project profitability, effective billing rates, individual utilization, and opportunities for additional revenue.
  

• Collaborate with cross-functional teams to deliver consistent results and continuously improve service quality and operational processes.
  

Requirements

• Minimum 5 years of hands-on experience developing and implementing complex CRM solutions.
  

• Advanced knowledge of CRM platforms, including system architecture, automation capabilities, and customer lifecycle management.
  

• Demonstrated experience designing and optimizing Revenue Operations processes, including lead-to-cash workflows, forecasting, and revenue attribution.
  

• Strong expertise in CRM integrations and managing sophisticated data synchronization requirements.
  

• Experience creating custom objects, configuring properties, designing data schemas, and developing advanced automation workflows.
  

• Proven ability to translate technical and business requirements into practical, scalable CRM solutions.
  

• Experience developing reporting dashboards, implementing data governance practices, and improving data accuracy.
  

• Professional fluency in both French and English, including the ability to lead client meetings and explain complex technical concepts.
  

• Strong presentation, interpersonal, and relationship-building skills.
  

• Excellent analytical thinking, problem-solving, and organizational abilities.
  

• Ability to manage multiple projects, priorities, and deadlines in a client-facing environment.
  

• Demonstrated commitment to client satisfaction, accountability, professionalism, and ethical business practices.
  

• Bachelor's degree in Marketing, Business Administration, Communications, or a related discipline.
  

Qualifications (Preferred)

The following qualifications would make a candidate particularly competitive but are not required:

• Hands-on experience implementing, configuring, and optimizing HubSpot CRM.
  

• Advanced knowledge of the HubSpot ecosystem, including Marketing Hub, Sales Hub, Service Hub, Content Hub, and HubSpot AI.
  

• Experience managing HubSpot native integrations, data synchronization, custom objects, properties, and advanced automation workflows.
  

• HubSpot certifications in Marketing Software, Sales Software, Service Hub, Revenue Operations, Solutions Architect, or Marketing Hub Implementation.
  

• HubSpot Trainer certification or willingness to obtain it.
  

• Previous experience working for a HubSpot Solutions Pa
  

Benefits