Brand Success Account Manager

Position Title: Brand Success Account Manager, Brand Platforms

About the role

LTK is seeking a Brand Success Account Manager to join our growing team.  This high-impact position serves as the strategic partner and expert at LTK for a large portfolio of LTK brand platform Customers.  You will work with LTK’s brand platform partners to educate and reinforce the value of LTK and drive ongoing gifting and flat fee spend with brands within our platform. You will use your expert communication skills and passion for Creator commerce to help provide consultation to brands on how to best drive results thru LTK’s brand platform and deliver RoAs to their program.  

This role is foundational in setting up brands for success and ensuring long-term success for brands and retailers on the LTK brand platform, and therefore will be expected to build strong relationships with brands, provide the highest level of customer service and satisfaction, and serve as a consultant for brands across their various needs on the platform.

How you will make an impact

• Responsible for end-to-end Brand Success for brands on the LTK brand platform 
• Develop strong knowledge of our product and our best-practices in order share your knowledge with our customers to help them achieve their goals 
• Successfully utilize our tools and capabilities to guide brands to successfully complete campaigns
• Responsible for ongoing re-selling brands on the value of the LTK platform, in order to grow gifting and brand campaign spend / flat fees to Creators
• Be well-versed in Creator marketing metrics in order to present compelling, data-driven performance recaps and reviews to the brand, as well as successfully craft recommendations of key opportunities for the brand to further leverage LTK
• Consistently achieve and exceed OKRs focused on brand gifting volume, flat fee spend, and brand retention
• Provide best-in-class customer experience to your brands to ensure high levels of brand satisfaction, including acting proactively and with urgency
• You will be an expert problem solver and think thru creative solutions for our brands
• Work closely with sales team partners to have a seamless passover of high priority brands from pre-sales to post-sales and drive further adoption

What you will bring to LTK

• 2-4 years of proven Brand Success or Customer Success experience within Saas, preferably in digital media/marketing space
• A history of consistently exceeding important metrics and activity targets
• Experience presenting to clients across a variety of levels
• Experience serving as a trusted advisor for clients and a passion for supporting client needs and solving real-world challenges with urgency and creativity
• Excellent written and verbal communication and interpersonal skills, with the ability to obtain the necessary information from the client, while also ensuring a mutually beneficial, trust-building conversation
• Excellent organization, project management and time management skills, and ability to take initiative
• Experience troubleshooting issues for clients
• Ability to communicate semi-technical and technical concepts to clients
• Experience with data and utilizing data to successfully communicate results and recommendations
• Experience using Hubspot or comparable CRM system
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback #LI-KB1