Bilingual Remote Customer Support Representative - San Antonio, TX

Join OneTouch Direct as a Bilingual Remote Customer Support Representative, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.

MUST LIVE IN SAN ANTONIO, TX

Position Overview: In this remote role, you will assist customers by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities:

• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to effectively address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to continuously improve service delivery.

Requirements

• Minimum of 1-2 years of experience in customer service or support.
• Must be fluent in both English and Spanish
• Exceptional verbal and written communication skills.
• Familiarity with CRM software and customer support tools.
• Ability to work efficiently in a remote setting with minimal supervision.
• Strong analytical and problem-solving abilities.
• Must be available to work flexible hours, including potential evenings and weekends.

Technical Requirements:

• Windows laptop or desktop with webcam

• Minimum Dual‐Core 2.0 GHz processor
• Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible
• Ethernet port required

• USB Noise‐Cancelling Headset

• Must include a functioning microphone
• Must be hardwired (no Bluetooth)

• Ethernet Cable

• Hard‐wired internet connection is required (Wi-Fi/cellular not permitted)

 System & Network Requirements

• Minimum Internet Speed: 50 Mbps download / 20 Mbps upload

• Verify at: http://www.speedtest.net

• Operating System:

• Windows 11
• MacOS and Chromebook not supported

• Processor & Memory:

• Minimum: Dual‐Core 2.0 GHz
• Recommended: Quad‐Core
• Minimum RAM: 16 GB

Benefits

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment