Associate Manager, CDE & INTX

 Published 12 days ago
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What you’ll be doing (ie. job duties): 

  • Lead a market operations team providing front line support to Coinbase Derivatives (CDE) and Coinbase International (INTX) exchanges during APAC trading hours.
  • Field customer inquiries relating but not limited to exchange functionality, market events, business technology, product specifications, and connectivity.
  • Partner with Sales, Product, and Engineering to balance business growth with acceptable service standards and operational risk.

What we look for in you (ie. job requirements): 

  • BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience.
  • 7+ years of experience working with financial markets or in a technical operations role.
  • Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences.
  • Excellent analytic and organizational skills; not limited to questioning, call control, professionalism, and multitasking.
  • Experience with different channels of support including voice, e-mail and/or chat.
  • Adaptable to meet the evolving needs of a high-growth, fast paced, remote first organization.
  • In depth knowledge of futures, options, and digital assets.

Nice to haves:

  • Basic understanding of network and FIX protocol.
  • Data science skills (SQL etc).
  • Proficiency with CRM tools such as Salesforce, Hubspot and/or JIRA is preferred.

PID: P57681

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