Account Manager, New Business

Juniper is hiring an Account Manager, New Business to own new partnerships from the first sales conversation through their first launch. You’ll be the key point of contact for our new clients, keeping them engaged and excited, and making sure their first launch moves smoothly from start to finish. You'll serve as a bridge between our team and our partners, ensuring we're working collaboratively to achieve our partnership goals. This is a high-ownership role for someone who sees a challenge and runs through it, interfacing directly with leadership. 

This is a new job posting and is not tied to an existing vacancy.

About Juniper

Juniper is a crowdfunding and merchandise platform for independent brands. We help online creators, game studios, and animation companies bring their ideas to life by designing and creating custom products, launching them on branded storefronts, and shipping to customers. Juniper has enabled creators to crowdfund specialized products like board games and lava lamps, and fund passion projects like animated series and charitable initiatives. Since 2016, we’ve created and launched over 2,500 unique physical products and generated over $250M in revenue for creators. Click here to view our lookbook!

Areas You’ll Own

• Client partnership – Be new clients’ main point of contact and strategic partner from the first sales conversation through their first launch. Help to keep them excited and engaged, and represent their interests inside Juniper.
• Launch execution – Run cross-functional project management for every first launch with a new client, keep the work moving, and hold the team to its commitments and deadlines.
• Go-to-market strategy – Collaborating with internal teams, build the go-to-market strategy with the client for their launch, and win their real buy-in.
• Launch learning – Hand each new client off to the team that will run it long-term, with full context, and carry what you learn into every next launch.

Key Responsibilities

• Own the client experience – From the first call through the first launch, build and maintain enthusiasm for new clients’ partnership with Juniper. Triage what comes in from your clients, own client communication across your team, and handle the hard conversations about scope, delays and pushback.
• Make the call – Make scoping and next-step calls within agreed guardrails. If a decision won’t significantly affect the client’s excitement or put the partnership at risk, it’s yours to make.
• Keep every first launch visible – Make sure the plan, owners, dates and risks for each first launch are clear and current, so the team and leadership always know where things stand without asking.
• Organize the deliverables – Turn agreed scope into clear asks, agree with your team who owns what for each first launch, then set deadlines and reprioritize as needed.
• Start with the client – Talk to the client first, then build the go-to-market strategy with your team. Have the client excited about the plan before launch, and share a clear, reasoned read on how the launch will perform for forecasting.
• Raise risks early – Bring issues that could affect a partnership or launch to leadership with context, options and your recommendation.
• Hand off cleanly – After the first launch, hand each client to the team that will run it long-term with context, decisions and open risks documented.
  

Qualifications

• 3+ years in business development or account management
• Strong business acumen. You know how scope, costs, and timelines affect results, and you think about what makes a partnership worth it for both sides over time.
• Experience turning a project into clear work for multiple cross-functional teams and following through to delivery, without managing them directly.
• A high-accountability mindset. You own outcomes, not hours, and you flex with launch peaks because the results matter to you.
• You thrive on direct feedback, act on it quickly and push back with substance when you disagree.
• Clear, concise written communication, to a variety of audiences.
• Fluency in the creator economy, or the drive to learn it quickly.

What We Offer

• Health and Wellness  - Our extended health plan includes fully paid premiums and coverage for you and your family for both physical and mental health.
• Annual Allowance –
  Invest in your wellness, education, home office setup, and more.
• Time Off – Three weeks of paid time off, with one additional day for each year worked, and a company-wide paid shutdown during the December holiday season.
• Remote-First Work Environment – Juniper has a head office in Toronto, however, we let employees choose what work setting works best for them.
• Flexible Work Schedule – We accommodate flexible hours, as long as you are delivering results and maintaining a seamless workflow with your team and cross-functional stakeholders.

At Juniper, our compensation philosophy is to offer fair pay that reflects the scope of the role, level of impact, individual experience, and the current stage of the company.

The annual base salary range for this role is $90,000 – $110,000 CAD, plus an annual performance-based bonus.

Where an offer lands within this range depends on a number of factors, including experience, skills, role scope, and expected impact. Our ranges are intentionally broad to support growth over time and reflect that base salary is one part of a broader total compensation package.

As scope and impact grow, compensation can evolve through salary progression and performance-based bonuses. We review compensation on a quarterly basis to ensure it continues to align with both company growth and individual development.

Our Hiring Process

We believe in being clear about what to expect. If you’re selected, your journey will look like this:

• Initial Screening - Our hiring team will connect with you to learn about your experience and share insights about our culture and team.
• Hiring Manager Interview – A deeper dive into your career journey, technical expertise, project, and what it’s like to work with our team.
• Show Us Your Skills – Work through a project tailored to the role so we can see how you approach challenges similar to those you’d face here.
• Chat with Our CEO – An open conversation about your journey and what drives you—both professionally and personally.

Please note: The interview process is subject to change based on the needs of the business.

We know that experience comes in many different forms. If you do not meet all the specified qualifications but feel you're a great fit for this role based on your skills, interests, and vision, let us know why.

Juniper is an equal-opportunity employer. If you require accommodations during the application or interview process, please let us know. We're committed to working with you to ensure an accessible and fair process. Please note that only candidates who are selected for an interview will be contacted directly. 

Background & Reference Checks

As part of our hiring process, all candidates will be required to complete reference and background checks. The nature of background checks may vary depending on the requirements of the role.

AI Disclosure

In Ontario, employers are required to disclose if AI is used in the recruitment process. At Juniper, we leverage AI tools to support administrative parts of our recruitment process.

The information you share with us is used solely to evaluate your candidacy and streamline our communication. We do not share your personal information with third parties outside of those directly involved in recruitment.