The Account Manager will own a portfolio of client accounts, focusing on building long-term relationships, driving retention, and identifying upsell and cross-sell opportunities. They are also responsible for prospecting and closing new business while maintaining accurate CRM records and reporting on key performance indicators.
This is a remote position.
Location: Remote across India; may transition to onsite in the future
As an Account Manager at CloudLabs, you will own a portfolio of client accounts - building long-term relationships, driving retention, and identifying new business opportunities. You’ll be responsible for the full account lifecycle: growing existing accounts through upsell and cross-sell, while also prospecting and closing new business. This is a hybrid role - you will nurture existing clients and drive new business growth.
Key Responsibilities
Account Management & Growth
Manage and grow a portfolio of existing CloudLabs customers, ensuring high retention and satisfaction, serving as the primary point of contact
Build and maintain long-term, trusted relationships with key decision-makers and stakeholders
Develop and execute account plans to drive retention, upsell, and cross-sell opportunities
Conduct regular business reviews and meetings (MBRs) to assess performance and uncover new opportunities
Partner with the Customer Success team to ensure seamless onboarding and track project completion
New Business Development
Prospect and qualify new business opportunities across enterprises, Microsoft CSP Partners, and training providers.
Run initial discovery calls to understand client needs and deliver compelling product demonstrations of CloudLabs tailored to each client
Negotiate contracts and close deals in line with company pricing and margin guidelines
Sales Execution & Reporting
Meet or exceed revenue targets
Accurately maintain CRM records (HubSpot) with pipeline data and activity logs
Prepare sales forecasts and reports for management review
Track and report on KPIs including Total revenue(Existing & New business), repeat business rate, pipeline coverage, win rate, and average deal size
Stay current on industry trends, competitors, and market developments
Requirements
Experience
3–5+ years of B2B technology account management experience
Proven track record of meeting or exceeding revenue targets in a tech environment
Experience managing accounts in enterprises, training companies, or ISVs is a strong plus
Microsoft Cloud Azure experience is must
Skills & Competencies
Strong consultative selling skills — able to map CloudLabs offerings to customer needs and pain points
Excellent demo and presentation skills, including to technical and executive audiences
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