Account Manager

About the Role

Key Responsibilities

Client Account Management & Relationship Development:

• Serve as the primary point of contact for all customer account management matters for assigned accounts.

• Build and maintain strong, long-lasting client relationships, checking in frequently and regularly with clients.

• Conduct Quarterly Business Reviews (QBRs) with clients to review performance, discuss strategic goals, and align on upcoming initiatives.

• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors 

Business Development:

• Identify and pitch cross-sell and upsell opportunities to drive revenue growth.  

• Negotiate contracts and close agreements to maximise profits.

Reporting & Operations:

• Ensure meticulous and regular tracking and updating of all tasks, client interactions and progress within HubSpot.

• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.

• Prepare detailed reports on account status.

• Forecast and track key account metrics, such as quarterly sales results and annual forecasts. 

Client Partnership:

• Resolve conflicts and provide solutions to customers in a timely manner.

• Escalate complex client requests or issues as necessary.

• Act as the voice of the customer within Xtremepush, ensuring their needs and feedback are effectively communicated and addressed.

• Collaborate with cross-functional teams to ensure the successful execution of customer strategies.

• Develop and implement strategic plans to enhance customer satisfaction and loyalty.  Ensure the timely and successful delivery of our solutions according to customer needs and objectives. 

Your Experience and Qualifications

• Proven work experience in an Account Manager, Customer Success Manager or relevant role  
• Have at least 5 years experience in a tech / SaaS company.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level 
• Experience delivering client-focused solutions to customer needs 
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail 
• Excellent listening, negotiation and presentation abilities 
• Strong verbal and written communication skills 
• Familiar with SaaS customer management or have a background in data with a flair for client communication and understand consumer behaviour is desirable 
• Additional language is desirable 

Location

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