You will act as the first line of expert support for customers, troubleshooting technical issues across various channels and integrations. Additionally, you will advise clients on platform best practices and contribute to documentation and process improvements.
The Sales Development Representative is responsible for identifying and creating new qualified sales opportunities through outbound prospecting. They will conduct discovery conversations with potential clients to uncover business needs and manage a pipeline of prospects.
The Account Manager will serve as the primary point of contact for assigned clients, fostering long-term partnerships and driving revenue growth through cross-selling and upselling. They are responsible for conducting Quarterly Business Reviews, managing client expectations, and collaborating with cross-functional teams to ensure successful product adoption and retention.
