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AI Summary
The Account Manager will be responsible for building strong, long-term relationships with existing clients, supporting them on the platform, and identifying upsell and cross-sell opportunities. Key duties also involve handling contract renewals, negotiating deals, and coordinating with internal teams like Support and Product to advocate for client needs.
Join our team at Piwik PRO, where we develop a privacy-focused analytics suite used by organizations around the globe. As an Account Manager, you'll play a key role in building strong, long-term relationships with our clients - all while collaborating with experienced professionals and having a real impact on the direction of our product.
Your responsibilities will include:
- Take care of existing clients
- Support them in getting the most out of our platform
- Build long-term partnerships, understand client needs, and advise them on use cases
- Spot opportunities for upsell and cross-sell within client organizations
- Handle contract renewals and prepare tailored commercial proposals
- Negotiate deals and close agreements based on client-specific sales plans
- Act as the go-to escalation point for business-related issues
- Coordinate with internal teams (Customer Support, Product, Implementation)
- Collaborate with Product and Marketing teams to advocate for client needs
We need you to have:
- Excellent command of English (C1); German or French is a big plus
- Outstanding communication and relationship-building skills
- Experience in account management, customer service, or enterprise software sales (min. 1 year)
- Commercial acumen and negotiation skills
- Ability to understand business needs and propose value-adding solutions
- Strong organization skills
- Willingness to learn technical details of our product
- Exceptional time management skills
We’d love you to have:
- knowledge of digital marketing, web analytics, or marketing tools
- experience in Customer Support, Technical Support, Sales, or Implementation
What to expect after submitting your resume:
- Introduction call with hiring manager (30 min.)
- Role-play interview with manager and account manager (90 min.)
- Decision and feedback
Location
Wrocław, Wroclaw (Remote)
Department
Account Management
Employment Type
Employee - Full Time
Minimum Experience
Entry-level
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