Account Executive (Columbia)

*** BPO Industry Experience Required ***

Job Title: Account Executive

Location: Remote

Company: Umbrella BPO & Client Companies

Overview:

As an Account Executive at Umbrella BPO, you will be responsible for managing client relationships and driving sales growth. You will work closely with clients to understand their needs, develop strategic plans, and ensure the successful delivery of our services.

Key Responsibilities:

1. Client Relationship Management:
    
   • Build and maintain strong relationships with clients.
   • Serve as the main point of contact for client inquiries and concerns.
2. Sales and Business Development:
    
   • Identify and pursue new business opportunities.
   • Develop and present proposals to potential clients.
   • Negotiate contracts and close sales deals.
3. Strategic Planning:
    
   • Create detailed business plans to achieve sales targets and quotas.
   • Analyze market trends and competitor activities to identify opportunities for growth.
4. Project Management:
    
   • Oversee the delivery of services to ensure client satisfaction.
   • Coordinate with internal teams to meet project deadlines and client expectations.
5. Reporting and Analysis:
    
   • Provide regular reports on sales activities and performance.
   • Use CRM software to track and manage client interactions and sales data.
6. Collaboration:
    
   • Work closely with the marketing team to align on lead generation strategies.
   • Collaborate with other departments to ensure seamless service delivery.
7. Adaptability:
    
   • Be able to adapt and adjust to what the business needs are.

Qualifications:

• Professional English fluency
• Minimum 3-5 years of experience in sales or account management
• Proficiency in customer relationship management (CRM) software
• Strong verbal and written communication skills
• Ability to build and maintain relationships with clients
• Knowledge of sales techniques and strategies
• Strong problem-solving and negotiation skills
• Time management and organizational skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to change
• Bachelor’s Degree (Nice to have)

What We Provide:

• Full-time (40 hours a week)
• Location: Remote
• Competitive salary compensation based on experience
• Training and growth opportunities provided by Umbrella BPO and outside entities
• Ability to grow your career and determine your next move at Umbrella BPO

Why Umbrella BPO?

Umbrella is a mission-driven company with a passion for helping businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to operations, content moderation, engineering, and more. Umbrella BPO not only offers above average compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.