ABOUT FORTRESS SOLUTIONS

Fortress Solutions is a global leader in telecom and digital infrastructure services, delivering end-to-end solutions that ensure operational integrity and accelerate digital transformation. Founded in 1982, Fortress has evolved from a multi-vendor repair provider into a trusted partner for engineering, deployment, logistics, monitoring, and technical support across telecom, mobility, and emerging tech sectors. With deep expertise in network assurance, field services, and advanced analytics, Fortress empowers customers to optimize performance, reduce downtime, and scale with confidence. Our commitment to quality, agility, and innovation makes Fortress the go-to choice for service providers navigating complex challenges in connectivity and modernization.

JOB SUMMARY

We are seeking an experienced, results-driven remote Account Executive to own and grow our Advanced Technical Support (ATS) and Logistics business within the Regional Telco segment. ATS and Logistics brings together Technical Assistance Center (TAC) and help desk support, field and remote technical support, repair, and forward/reverse logistics and spares management into a single offering that keeps carrier networks running — with regional operators (regional and mid-market carriers) a priority growth market for Fortress Solutions.

This is an individual contributor, quota-carrying role — not a people-management position. You'll run the full sales cycle yourself, from prospecting and qualifying new regional carrier accounts through to closing and expanding relationships with existing customers, acting as a trusted advisor who translates carrier network, support, and logistics challenges into ATS and Logistics solutions.

ESSENTIAL FUNCTIONS

Business Development & Prospecting

• Build and manage a pipeline of Regional Telco prospects, targeting network operations, procurement, and supply chain decision-makers.

Sales Cycle & Account Management

• Own the sales process end-to-end: discovery, solution positioning, proposal development, pricing, negotiation, and contract close.
• Serve as the primary point of contact for a portfolio of Regional Telco accounts, identifying opportunities to expand ATS and Logistics services (technical support, field services, repair, and logistics/spares management).
• Consistently meet or exceed quarterly and annual quota for new bookings and account growth.

Solution Design & Cross-Functional Collaboration

• Partner with solutions engineering and operations teams to scope ATS and Logistics offerings — TAC/help desk support, field services, repair, and forward/reverse logistics — that match each carrier's network footprint, SLAs, and equipment deployment needs.

Sales Operations & Market Intelligence

• Maintain accurate pipeline, forecast, and account data in the CRM; provide regular updates to sales leadership.
• Track Regional Telco market trends, competitive activity, and carrier consolidation/network investment patterns to inform account strategy.

Customer & Industry Engagement

• Attend industry trade shows, carrier events, and customer meetings as needed to build relationships and represent Fortress Solutions.

QUALIFICATIONS, KNOWLEDGE, SKILLS, & ABILITIES:

• This is an individual contributor role for a hands-on seller, not a sales manager — you'll carry your own quota and territory rather than lead a team.
• 3-5+ years of B2B sales experience in telecom or network infrastructure services, with a track record of quota attainment as an individual contributor and delivering $2M+ in annual sales.
• Existing contacts and relationships within the regional telecom carrier market.
• Bachelor's degree in Business, Telecommunications, Engineering, or related field preferred; equivalent experience considered.
• Comfortable managing complex, multi-stakeholder sales cycles and negotiating commercial terms.
• Self-directed, consultative, and motivated by building long-term customer relationships rather than one-off transactions.
• Willingness to travel as needed to customer sites, industry events, and trade shows.
• May require occasional evening or weekend availability for customer events or deadlines.
• On-call availability is not typically required, though responsiveness to customer needs outside standard hours may be expected.

TECHNICAL EXPERTISE

• Direct experience selling Technical Assistance Center (TAC) or help desk support services, and/or forward and reverse logistics services for equipment deployments or advanced sparing programs.
• Working knowledge of technical field/remote support services, RMA and repair processes, or spares logistics is a strong plus.
• Comfortable using AI tools to develop sales strategy, craft messaging, and build proposals, with confidence presenting them to customers.
• Familiarity with terms like fiber, RMA, 5G, colocation, and network spares management is a plus.

COMPETENCY

• Deal Management: Ability to navigate complex, multi-stakeholder sales cycles from discovery through negotiation and close, while managing multiple opportunities in parallel.
• Customer Focus: Commitment to understanding each carrier's technical support and logistics needs and positioning Fortress Solutions as a trusted, long-term partner.
• Collaboration: Ability to work closely with solutions engineering, operations, and marketing teams to shape offers and deliver on commitments made during the sales process.
• Adaptability: Flexibility to manage a distributed, remote territory and adjust strategy as market conditions and carrier priorities shift.
• Business Acumen: Strong understanding of pricing, margin, and contract terms, with the judgment to structure deals that are competitive and profitable.
• Documentation & Reporting: Proficiency in maintaining accurate CRM records, forecasts, and proposal documentation to support accurate pipeline visibility.
• Continuous Learning: Demonstrated eagerness to stay current on telecom, technical support, and logistics trends, competitive offerings, and new AI-enabled sales tools.