Account Executive

About the Role:
As an Account Executive, you will serve as the primary driver of the relationship for a small portfolio of clients. You will provide high-touch, executive-level support, anticipate client needs, remove roadblocks, and connect clients with the right teams and solutions across Assurant. This is a strategic client-partnership position for someone who can build deep relationships, operate with autonomy, anticipate problems, ideate solutions, and lead through influence. You will work closely with Account Management teams and partner across a variety of other business areas to support client priorities, solve complex problems, and ensure a deepened relationship and exceptional client experience.

What You Will Do:

• Own the day-to-day relationship for assigned clients and serve as the primary liaison between the client and Assurant.
• Build trusted relationships with client stakeholders and maintain a proactive, high-touch communication approach.
• Understand each client’s business priorities, upcoming milestones, audits, risks, and service needs so concerns can be addressed before they become escalations.
• Respond to client questions and issues, identify the appropriate internal owners, and coordinate stakeholders through resolution.
• Partner closely with Account Managers and cross-functional teams such as Operations, Underwriting, Claims, Technology, and other business areas.
• Lead and coordinate responses to complex client needs, including billing concerns, system or data-connection issues, communication/content updates, service questions, and event-driven needs such as catastrophe response.
• Develop recommendations based on program performance through financial analysis, report any challenges, and provide solutions and alternative recommendations to Client and/or Assurant.
• Advocate and manage change requirements for clients as specified by Assurant and the various supporting functional teams to comply with all business guidelines, state compliance, and governed statutes.
• Build strong internal and external networks to remove barriers and deliver timely, thoughtful solutions for clients.
• Participate in annual business reviews, quarterly business reviews, client meetings, and team meetings.
• Support relevant pieces of contracting or other client initiatives when needed, while maintaining primary focus on client relationship leadership.
• Monitor overall Operational service level agreements (SLAs) and work with operation teams to maintain contractual SLA performance.

​Required Experience & Skills:

• 3+ years of executive or strategic level support or account management to high-value clients.
• Excellent organization and prioritization skills to manage multiple client needs and competing priorities.
• Exceptional relationship-building skills to establish rapport and guide client conversations.
• Ability to travel approximately 15%–20% for client meetings, annual and quarterly business reviews, and other business or team meetings.

What Else Is Helpful to Have?

• Bachelor's degree or equivalent work experience. 
• Prior or current experience in Mortgage Servicing or P&C Insurance 
• Preference for candidates located in the Central or Eastern time zones
   

#LI-Remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.