The Account Director manages key client relationships and oversees the development and execution of medical communication strategies. They lead cross-functional teams to deliver high-quality projects while driving account growth, profitability, and client satisfaction.
JOB DESCRIPTION ACCOUNT DIRECTOR Account Services Reports to SVP, Group Account Director
Job Summary
The Account Director is responsible for managing key client relationships and overseeing the development and execution of medical communication strategies. This role involves providing strategic guidance to pharmaceutical, biotech, and healthcare clients, ensuring that medical education programs, scientific publications, and promotional content meet client objectives and regulatory standards. The Account Director will lead cross-functional teams to deliver high-quality, timely projects while driving client satisfaction, account growth, and profitability. The ideal candidate will possess a strong background in medical communications, client management, and team leadership, focusing on delivering scientifically accurate and impactful communications across various channels.
Key Job Responsibilities(Duties may include, but are not limited to all or some of the following)
Demonstrates commercial business development acumen, bringing a level of industry and therapeutic area knowledge unequaled inside or outside the client’s organization
Able to discuss, recommend, and provide direction on issues ranging from strategy to competitive market events in medical education
Owns the application of brand strategy into the master tactical plan development and tactical execution for their brand
Discusses, recommends, and provides direction on issues ranging from strategy to medical education tactics
Takes a lead role in fostering a partnership between planning and creative teams, resulting in strategic insight and vision that achieves client goals
Leads the team in a manner that encourages, executes on, and supports company ideals
Addresses conflict and celebrates successes, sets clear team priorities, explains brands’ objectives and strategies, monitors progress and measurable outcomes
Handles financial reporting, including month-over-month forecasting and accountability, maximizing profitability for his or her book of business, managing staff utilization and ensuring organic growth
Enables and promotes confidence in junior colleagues, peers, and cross-discipline client teams
Manages, mentors, and develops team members
Willing to travel including weekends
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Job Qualifications(Skills/Requirements)
Bachelor's degree required
5-8 years of pharmaceutical marketing or account management experience in medical education, with at least 2-4 years of Account experience in an agency setting, is required
Possesses a level of business acumen and maturity necessary to lead a team
Ability to think "bigger picture" on the brand and for the agency in a strategic way that has a measurable impact on business results beyond tactical execution
Professional presence—possesses positive, inspirational qualities that motivate the internal team and evoke ease and confidence in clients
Possesses superior verbal and written communication skills, both with clients and internal brand teams, including presentation skills
Can mindfully manage deadlines, multiple tasks, and challenges
Strong understanding of medical communications, including scientific publications, medical education, digital communication, and promotional content.
Proven Experience in managing client relationships and leading the execution of complex projects across multiple channels.
Excellent communication, negotiation, and presentation skills, with the ability to convey complex scientific information to clients and internal teams.
Experience in financial management, including budgeting and forecasting, focusing on achieving account profitability.
Strong leadership and team management skills, with the ability to mentor and guide cross-functional teams to success.
Ability to travel (locally and nationally) up to 25% of the time
Willingness to go beyond what is described in the job description and be flexible for the team and, ultimately, the work
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For U.S. Job Seekers, it is the policy of Ca+Co to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
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