Zūm

Manage the full claims lifecycle across commercial auto, personal injury, and employment matters while coordinating with TPAs, brokers, and underwriters. Develop risk KPI frameworks and safety intelligence to reduce reserves and mitigate liability through data-driven insights.

The CSR manages the full lifecycle of inbound charter inquiries from initial quotation to booking and revenue conversion. They serve as the primary point of contact for customers while collaborating with operations to align service availability.

The Director of Driver Growth will develop and implement a comprehensive strategy for scaling the driver acquisition process across all locations. This role involves forecasting driver needs, managing hiring budgets, and collaborating with cross-functional teams to optimize onboarding and training.