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The Customer Service Representative manages inbound charter inquiries, generates quotations, and drives revenue conversion through proactive follow-ups. They serve as the primary point of contact for customers, ensuring efficient issue resolution and accurate record-keeping within internal systems.

The Proposal Manager oversees the entire proposal lifecycle, including scheduling, resource coordination, and ensuring compliance with RFX requirements. They partner with sales teams to develop winning strategies and produce high-quality, compelling proposal materials.

Lead the operational revenue cycle for three core revenue lines by building scalable billing and collections processes. Manage a team of Billing Admins and AR staff while serving as the cross-functional link between field operations, product, and finance.

Manage accounts receivable aging and execute a structured collections outreach program for district accounts. Handle billing inquiries, disputes, and payment onboarding while providing reporting to senior leadership and the CFO.