The Director of Customer Experience will lead teams to drive customer success outcomes, including onboarding, product adoption, and ROI delivery. They are responsible for defining the customer lifecycle, optimizing engagement strategies, and acting as the voice of the customer within the organization.
The Product Specialist will lead customer onboarding journeys and drive product adoption for the AI suite. They will act as a trusted advisor to clients, collaborating with internal teams to ensure business outcomes and high customer satisfaction.
The Director of Sales, Mid-Market is responsible for net new revenue generation and managing a team of 6–8 Account Executives. This role involves driving pipeline generation, maintaining forecast accuracy, and ensuring the team sells on value and ROI.
The Sr. Product Specialist will work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. They will also drive demos, configure Zenoti to meet customer needs, and ensure successful implementations while addressing customer issues in a timely manner.
