Develop and execute strategic business plans to drive revenue and large-scale adoption of Yubico products within named accounts. Manage the full customer lifecycle, including new customer acquisition, expanding existing relationships, and collaborating with internal teams to deliver outstanding customer experiences.
Define and execute the product vision and roadmap for foundational tools, libraries, and applications. Collaborate across engineering and security teams to translate complex technical requirements into high-quality product documentation.
The Principal Customer Success Manager will own high-value marquee accounts, driving retention, renewals, and growth through strategic partnership. They will also design scalable CSM frameworks and act as a trusted advisor to C-level executives regarding YubiKey deployment and adoption.
Manage and expand relationships with key cybersecurity resellers and strategic partners to drive revenue growth. Responsibilities include joint business planning, delivering sales enablement training, and tracking partner performance against KPIs.
Establish technical credibility with prospective clients to position and sell Yubico's security products. Collaborate with sales reps and partners to deliver Proofs of Concept and technical consulting engagements.
Develop and execute strategic business plans to drive revenue and expand the customer base within assigned named accounts. Coordinate with internal resources and channel partners to deliver custom solutions and foster strong customer advocacy.
