Webgility

Lead and scale a team of eCommerce accountants to deliver end-to-end accounting services and ensure monthly books are closed by the 15th. Collaborate with Product and Engineering teams to improve automation and manage client escalations within 24 hours.

The CCO owns the full post-sale experience, including Customer Support, Success, and Service Delivery, to ensure customers achieve their desired outcomes. They are responsible for gross revenue retention, expansion, and transitioning the service model toward an AI-agent augmented delivery system.

Act as an outsourced Controller for e-commerce brands by designing financial tech stacks and performing historical data clean-up. Guide customers through onboarding and month-end closes while reconciling sales channels with accounting software.