The Principal Enterprise Account Manager will own a portfolio of strategic accounts, focusing on retention, expansion, and revenue growth. They will build multi-threaded relationships with senior stakeholders and lead strategic business reviews to demonstrate value and identify new opportunities.
The Account Manager will serve as the primary point of contact for institutional clients, managing onboarding, platform deployment, and ongoing relationship health. They will coordinate across internal teams to resolve issues, drive platform adoption, and provide actionable insights to support client success.
The Account Manager will serve as the primary point of contact for Mid Market clients, managing onboarding, deployment, and ongoing relationship health. They will coordinate with internal teams to resolve issues, drive platform adoption, and provide proactive solutions to ensure client satisfaction.
The associate will respond to client support inquiries via phone, email, and live chat while managing ticket escalations and maintaining documentation. They will also contribute to AI system improvements by analyzing customer inquiries to train the chatbot and identify new use cases.
