United States$160K - $185K per year5-10 yrs expSales
The Principal Enterprise Account Manager will own a portfolio of strategic accounts, focusing on retention, expansion, and revenue growth. They will build multi-threaded relationships with senior stakeholders and lead strategic business reviews to demonstrate value and identify new opportunities.
The associate will respond to client support inquiries via phone, email, and live chat while managing ticket escalations and maintaining documentation. They will also contribute to AI system improvements by analyzing customer inquiries to train the chatbot and identify new use cases.
