VitalSource Technologies

Lead and scale a team of Enablement Managers to drive product adoption and operational efficiency across Customer Operations. Partner with cross-functional leaders to align enablement initiatives with company priorities and customer needs.

Drive proactive enablement strategies to improve customer experience, product adoption, and satisfaction through training and strategic plans. Act as the primary point of contact for customer communications and the key escalation point for critical issues.

The Engineering Manager will lead a team of data and software engineers to design and deliver innovative technology solutions while partnering with product management. They are responsible for overseeing engineering processes, managing team priorities, and ensuring system reliability and performance.