Manage the People Operations helpdesk by triaging tickets and resolving employee inquiries regarding HR policies. Execute employee lifecycle transactions in Workday and generate reports to support leadership and finance teams.
Vercel
9 Remote Job Openings at Vercel
Own day-to-day accounts receivable operations, including cash application, collections, and credit card dispute management. Collaborate cross-functionally to resolve billing issues and drive process automation initiatives.
Lead and manage the APAC Solutions Architecture team to support pre and post-sales cycles. Partner with sales leadership and engineering to drive technical excellence and provide product feedback from the field.
You will resolve complex technical customer cases and collaborate with engineering teams to identify and implement root cause fixes. Additionally, you will develop internal tools, improve documentation, and act as a domain owner for specific product areas like CDN and AI enablement.
The engineer will resolve complex technical cases for customers, troubleshoot issues alongside Engineering teams, and drive fixes and mitigations. They will also partner across Product, Solutions, and Customer Success while developing and improving internal tools and scripts.
The representative will identify and engage high-potential startup companies, researching prospects and tailoring outreach to engineering, product, and marketing leaders to generate outbound opportunities. They will partner with Account Executives to build pipeline and drive adoption within the Startups segment while collaborating cross-functionally to refine messaging.
The Solutions Architect will serve as a trusted advisor in pre-sales by qualifying technical fit and designing future-state architectures, and post-sales by acting as a technical quarterback to ensure successful adoption and standardization on Vercel. This role involves guiding architecture decisions, engaging necessary resources, and collaborating across Product and Engineering to resolve blockers for critical workloads.
Design and build polished features for the v0 mobile app and architect the Vercel iOS and Android apps. Collaborate with various teams to deliver exceptional experiences across multiple product surfaces.
You will lead the team responsible for Vercel’s CDN, proxy, and edge caching systems. Your mandate is to operate critical systems exceptionally and align the team to product and business goals.
