The Imaging Tier 1 Support Agent provides front-line support to technicians by managing work orders, troubleshooting issues, and documenting service activity. They are responsible for monitoring job progress and ensuring all required steps are completed accurately and in real-time.
The TEM Inventory Specialist is responsible for maintaining accurate telecommunications asset inventories and ensuring billing accuracy across carrier services. They will coordinate with vendors to resolve discrepancies, perform regular audits, and provide inventory reporting to support operational efficiency.
The NOC Tier 1 Technician is responsible for monitoring, supporting, and troubleshooting customer network environments including broadband, routers, and VoIP. They must document all activity in ticketing systems and escalate complex issues to Tier 2 technicians as needed.
The Senior Marketing Manager will own and execute day-to-day marketing functions, including content creation, digital campaigns, and event management. They will work closely with leadership and sales teams to translate business objectives into actionable marketing initiatives that drive growth.
The Lead Service Desk Analyst serves as a senior technical escalation resource and working lead for the escalation queue. They provide technical direction to the team, monitor queue health, and ensure consistent service delivery standards.
The Director of PMO will lead the project management office to improve delivery consistency, set standards, and foster a center of excellence. They are also responsible for managing strategic initiatives, stakeholder relationships, and project governance across the organization.
