Lead and grow the Customer Success team while remaining hands-on with customer onboarding, training, calls, and escalations. Define customer health metrics and team targets, improve retention, expansion, and adoption, and build scalable processes, knowledge resources, reports, and dashboards.
The Sales Development Representative will identify potential customers and generate new business opportunities through outbound campaigns. They will also manage leads through the sales pipeline and partner with Account Executives to ensure successful meeting handoffs.
The Senior Sales Development Representative will own outbound prospecting into high-value accounts and qualify leads to create opportunities for the AE team. They will also partner with AEs to refine messaging and contribute to the overall growth of the sales function.
