The Key Account Manager will manage mining accounts by developing customer relationships, monitoring sales objectives, and ensuring parts and service budgets align with client needs. They will also prospect for new business, coordinate site partnership meetings, and collaborate with internal teams to provide comprehensive equipment solutions.
The Customer Experience Lead is responsible for implementing customer experience strategies, tracking KPIs, and analyzing VOC feedback to drive operational improvements. They will collaborate with regional leaders and cross-functional teams to ensure the delivery of the brand promise and manage customer-focused initiatives.
The Machine Sales Representative is responsible for developing marketing strategies and prospecting new business to drive heavy equipment sales within an assigned territory. They act as a liaison between customers and the company, providing quotes, technical analysis, and product presentations to meet client needs.
The Virtual Parts Person manages customer inquiries and parts operations through various digital channels to ensure brand loyalty and operational efficiency. They are responsible for sourcing, procuring, and ordering parts while maintaining effective communication with multiple branches.
