ThirdChannel

Serve as the primary strategic partner for brand and retail clients, managing the full post-sale lifecycle from onboarding to renewal. Drive measurable ROI by translating field data into actionable insights and identifying opportunities for account expansion.

The specialist will manage inbound technical and operational support inquiries via email and ticketing systems, serving as the primary point of contact for customers and team members. This includes troubleshooting common user issues, communicating solutions clearly, taking ownership of tickets through resolution, and escalating complex problems when necessary.