The Underwriter Associate provides high-quality service to insureds and agents by managing workers' compensation policy servicing, including billing, audits, and renewals. They handle a high volume of inquiries via phone, email, and chat while ensuring regulatory compliance and operational efficiency.
The Underwriter III acts as a subject matter expert, handling complex policy inquiries, risk evaluations, and escalations while providing mentorship to junior staff. They are responsible for maintaining underwriting accuracy, ensuring regulatory compliance, and contributing to process improvements within the department.
Review and process personal lines insurance applications to determine eligibility and risk selection within established guidelines. Provide expert support to agents regarding policy forms, coverage options, and application status while maintaining high service standards.
The representative will handle inbound calls, chats, and task processing for personal lines insurance policies, including policy questions and billing inquiries. They are responsible for maintaining service standards, resolving client complaints, and collaborating with the team to improve workflows.
Deliver exceptional customer service by handling inbound calls, chats, and task processing for personal lines insurance policies. Manage policy updates, endorsements, cancellations, and billing inquiries while maintaining high service standards and accuracy.
