The role involves reviewing and analyzing insurance applications, inspections, and endorsements to determine policy eligibility and risk selection. Additionally, the incumbent will provide expert guidance to agents and clients regarding policy forms, coverage, and underwriting decisions via phone and chat.
Handle incoming calls and service tasks for commercial insurance accounts, including policy documents, billing, renewals, cancellations, reinstatements, and claims intake. Maintain accurate records, coordinate with insureds, agents, and underwriters, and resolve service requests within established timelines while meeting service and compliance standards.
The representative will handle inbound calls, chats, and task processing for personal lines insurance policies, including policy questions and billing inquiries. They are responsible for maintaining service standards, resolving client complaints, and collaborating with the team to improve workflows.
The associate will manage incoming calls and tasks from policyholders and agents regarding commercial policy coverage, billing, and renewals. They are responsible for maintaining accurate policy documentation, processing cancellations, and ensuring timely follow-up on all outstanding service items.
The underwriter reviews and analyzes insurance applications, endorsements, and cancellations to determine policy eligibility and risk selection. They also serve as a subject matter expert, providing guidance to agents and clients regarding policy forms, coverage, and underwriting decisions.
Deliver exceptional customer service by handling inbound calls, chats, and task processing for personal lines insurance policies. Manage policy updates, endorsements, cancellations, and billing inquiries while maintaining high service standards and accuracy.
Handle inbound calls, chats, and assigned tasks from insurance clients and agents, answering policy, coverage, billing, and payment questions and processing policy changes, endorsements, cancellations, and documentation requests. Maintain accurate, timely service while meeting performance standards, complying with procedures and regulations, and collaborating with teammates to improve workflows and the client experience.
