team.blue Greece

Provide high-quality technical support for hosting services via tickets, chat, and phone while troubleshooting complex infrastructure issues. Collaborate with internal teams to report bugs, mentor first-level support agents, and identify up-sell opportunities.

The role focuses on driving customer retention and revenue growth by managing the renewal pipeline and supporting cross-sell initiatives. It involves a mix of customer-facing sales execution and back-office administrative tasks such as contract processing and CRM management.

Provide technical support for hosting and domain services via tickets, phone, and chat. Handle billing requests, report bugs to developers, and consult customers on service improvements.