The Customer Care Specialist manages inbound and outbound customer interactions across multiple platforms to address warranty inquiries and service requests. They collaborate with cross-functional teams to resolve escalations and maintain accurate records within company software systems.
The Online Sales Manager is responsible for managing incoming leads, qualifying them, and scheduling appointments for the onsite sales team to drive conversions. They must maintain accurate records in Salesforce and provide consistent follow-up to ensure an elevated customer experience.
Lead the strategic scaling and operation of a luxury hospitality-driven club ecosystem within residential platforms, overseeing multi-site P&L and membership strategies. The role involves managing national partnerships and integrating wellness, F&B, and lifestyle programming to enhance member experience.
Leads the strategy and execution of member-facing marketing and communications across Esplanade communities to drive engagement and brand consistency. Partners with resort operations and community leadership to manage digital platforms, publications, and national marketing campaigns.
