Provide initial technical assistance and troubleshooting to partners via phone, email, and chat. Document issues, manage tickets, and collaborate with internal teams to ensure customer satisfaction and product growth.
The Strategic Account Executive will own full-cycle sales for high-value opportunities, managing a territory of MSPs and internal IT teams. They will lead consultative sales cycles, build business cases, and collaborate with marketing and product teams to refine sales playbooks.
The Sr. Application Security Engineer will own the security posture of the organization and partner with engineering teams to deliver platform-wide security improvements. Responsibilities include managing vulnerability programs, conducting security audits, and investigating security incidents.
