The Technical Support Analyst will triage and translate technical issues between clients, vendors, and engineering teams while performing initial investigations using SQL and log analysis. They are also responsible for managing internal documentation, coordinating with global teams, and overseeing customer satisfaction feedback loops.
The Technical Solution Lead serves as the primary technical owner for enterprise SaaS implementations, facilitating discovery and solution design with clients. They collaborate with cross-functional teams to translate business requirements into technical specifications while ensuring high-quality delivery.
The Senior Business Analyst will collaborate with clients and internal teams to gather requirements and translate them into actionable specifications for solution delivery. They will also monitor project progress, resolve implementation issues, and support customers through training and documentation.
The Head of RevOps will define and operationalize the Ideal Customer Profile while building the strategic backbone for the company's go-to-market engine. They will own the revenue tech stack and design automated workflows to optimize lead routing, segmentation, and sales efficiency.
Define the long-term roadmap and strategy for external-facing APIs within the CoreCONNECT platform to modernize the life insurance and annuity industry. Act as a functional architect and industry representative to shape API standards and ensure high-performance, developer-friendly delivery.
Maintain and upgrade core sales demo environments to ensure they are pitch-ready and running on the latest product releases. Collaborate with technical consultants to build custom Proof of Concepts and manage realistic data sets for prospects.
The Principal Product Manager will serve as the functional architect for the new IRI DFA API product, defining the long-term roadmap and strategic vision. They will collaborate with engineering and cross-functional teams to build a scalable, developer-friendly API suite while representing the company in industry working groups.
