Manage guest communications across multiple platforms and coordinate with maintenance, housekeeping, and operations to resolve issues. Ensure accurate reservation records and provide professional support during regular and after-hours on-call shifts.
The specialist will manage full-cycle recruiting, coordinate new-hire onboarding, and ensure compliance with US employment documentation. They will work closely with the Talent & People Operations Specialist to maintain pipelines and audit-ready employee records.
Maintain accurate property listings, respond to reviews, manage owner approvals and stays, and follow up on issues with internal teams and vendors until resolved. Coordinate inspections, showings, and property offboarding, while supporting account managers, Finance, and Revenue with statements, invoices, pricing adjustments, and damage claims.
You will be responsible for outbound lead generation and discovery calls with homeowners to acquire new properties for the company. You will also manage the CRM pipeline and ensure a smooth handoff of signed owners to the onboarding team.
The accountant will manage the full revenue cycle from reservation to owner payout, including reconciling booking revenue and channel deposits. They are also responsible for producing accurate monthly owner statements and ensuring compliance with financial reporting standards.
The Accounts Payable Accountant will manage the full payables cycle, including invoice intake, coding, payment processing, and vendor reconciliation. They will ensure financial accuracy by distinguishing between owner-billable and company expenses while maintaining audit-ready records.
The Onboarding Coordinator manages the end-to-end process of bringing new vacation rental properties into the portfolio, from contract signing to live OTA listing. Additionally, the role involves driving process improvements and delivering continuing education training for the Guest Communications team.
The Cleaning Coordinator manages the daily turnover engine by scheduling cleaning teams, optimizing routes, and ensuring properties are guest-ready. They act as the primary liaison between cleaning staff and internal operations to resolve issues and maintain high quality standards.
The Cleaning Coordinator manages the turnover process by scheduling cleaning teams, optimizing routes, and ensuring properties are guest-ready. They act as the primary liaison between cleaning staff and operations to resolve issues and maintain high quality standards.
The Guest Experience Agent manages guest communication and support across various platforms to ensure a seamless arrival and departure experience. They coordinate with internal teams to resolve issues, maintain accurate logs, and uphold high service standards while adhering to OTA policies.
Lead guest communications by managing complex escalations and ensuring high-quality interactions across OTA platforms. Coordinate with maintenance and housekeeping teams to resolve operational issues and improve overall guest satisfaction.
Manage guest communications and resolve complex escalations to ensure a high-quality guest experience. Coordinate with maintenance and housekeeping teams while managing disputes on OTA platforms like Airbnb and Vrbo.
Manage high-quality guest communications and resolve complex escalations to ensure a professional guest experience. Coordinate with maintenance and housekeeping teams while managing disputes on OTA platforms like Airbnb and Vrbo.
Manage guest communications and resolve complex escalations to ensure a high-quality guest experience. Coordinate with maintenance and housekeeping teams while managing disputes on OTA platforms like Airbnb and Vrbo.
Manage the top of the sales funnel by conducting cold outreach and qualifying inbound leads for Account Executives and General Managers. Maintain CRM hygiene in HubSpot and execute structured sales cycles and nurture sequences to fill the pipeline.
The SDR is responsible for managing the top of the sales funnel through cold outreach, lead qualification, and fast inbound response. They book appointments for Account Executives and General Managers while maintaining a clean CRM and executing long-term nurture sequences.
The SDR is responsible for managing the top of the sales funnel through cold outreach, inbound lead qualification, and appointment booking for Account Executives. They will maintain CRM hygiene in HubSpot and execute long-term nurture sequences for stalled leads.
Act as a strategic right hand to the CEO by managing time architecture, communication flow, and end-to-end travel logistics. Ensure operational efficiency by tracking priorities and driving follow-through across the organization.
