The coordinator will assist the onboarding team by submitting documentation to insurance carriers and resolving eligibility concerns. They will also maintain proactive communication with carriers to ensure customers are correctly enrolled in their insurance plans.
The coordinator will manage the onboarding process for new groups and assist customers with annual benefits renewals. They will utilize various communication channels to resolve issues and maintain detailed records in Salesforce.
You will assist customers with health insurance inquiries via phone, chat, and email while documenting interactions in support software. Your goal is to resolve administrative and billing questions while providing a high-quality, supportive experience for small business owners.
