Respond to customer support inquiries, troubleshoot product issues, document cases, and escalate problems appropriately. Build product and fraud-domain expertise while helping improve internal documentation and using AI tools to support efficient, consistent responses.
The Customer Success Manager will serve as the primary point of contact for a portfolio of accounts, driving product adoption and measurable business outcomes. They will also act as the voice of the customer internally, advocating for needs and collaborating on strategic business reviews.
Drive the adoption of Sift's fraud prevention solutions through value-based selling and consultative engagement with enterprise-level prospects. Collaborate cross-functionally to build tailored business cases and shape global sales strategy.
Partner with Enterprise Account Executives to lead complex technical sales cycles and design tailored solution strategies for prospects. Conduct technical discovery, deliver solution presentations, and guide customers through technical validation and integration processes.
The Technical Account Manager serves as a persistent technical partner for strategic accounts, diagnosing technical issues and optimizing workflows to prevent escalations. They work closely with Customer Success Managers to translate complex technical findings into business value and ensure seamless account health.
The Director/Sr. Director of Sales will lead a high-performing team to drive enterprise revenue growth and enforce operational rigor through established sales methodologies. They will act as a strategic partner to executive leadership while coaching talent and managing complex, multi-threaded sales cycles.
