The Recovery Operations Lead is responsible for managing the full recovery lifecycle, including delinquency resolution and eviction processes across a 20-state portfolio. They will lead teams, optimize recovery strategies to reduce costs, and manage relationships with legal vendors and cross-functional partners.
The Resident Success Coordinator manages the full lifecycle of resident inquiries, ensuring timely and accurate resolution across multiple communication channels. They collaborate with internal teams to remove blockers and maintain high standards of service quality.
You will design and build scalable operational software and automated workflows to improve business efficiency across acquisition, renovation, and property management. You are expected to embed within business units to translate operational challenges into technical solutions while driving product strategy and roadmap prioritization.
You will act as the primary diagnostic point for residential maintenance issues, determining the nature of problems and dispatching the appropriate resources. You are responsible for managing work orders, controlling maintenance costs, and ensuring high-quality resident service through effective communication.
