Operations/Product Director, Workflow & AI

You

You are a “hands on” operator, having plied your trade by actually building workflows & products that drive operations – not reading Tweets Xits about it. You are at home in a technical environment, straddling the line between BizOps & Product. Your decisions and ideas are of course backed by data and analysis, but you have an exceptionally strong bias in favor of rapid action and iteration – you learn by doing. You sling no-code into the ether at a rate that has the CTO slightly concerned. Automated workflows that just run excite you unreasonably. You actually ship things. Code, workflows, automations, products. You've done it in production, under pressure, with real users who needed it yesterday. Deep down, you know that crontab is still the fastest way to schedule anything. 

What drives you is the craft — building something that works, that people use, that actually moves the needle. You're the person who, when handed a messy real-world problem, immediately starts sketching the system that fixes it.

Your Mandate

Technical leverage is the name of the game: you will have a front row seat to our entire business, from acquisition & renovation to property management & payments. You understand how & where rails & agents can make a difference; when to use our stack vs buy & integrate. You will take diverse analog businesses and make them more reliable, resilient and efficient using modern tools of the trade. What kinds of problems are we working on across the stack?

• Optimizing the utilization of our maintenance workforce (TSP with Windows)
• Automating reconciliation of maintenance expenses from the Field
• Detecting anomalies in vendor payments
• Determining which signals predict residents most worth renewing

Build & Ship

• Design and build systems, internal tools, and operational software that directly run the business
• You are borderline AI psychosis, leveraging AI tooling, LLMs, and automation frameworks to accelerate development and build smarter systems

Understand the Business

• Embed in your business unit — go deep on how work actually gets done before building anything
• Translate messy operational reality into clean, scalable architecture
• Own the outcome, not just the output — track whether what you built actually worked

Drive Product Thinking

• Scope and prioritize the roadmap based on business impact, not complexity
• Make pragmatic tradeoffs between shipping fast and building durably — and know which one this moment calls for
• Bring data and user feedback into every decision — measure what matters

You will join a team of ex-Uber operators. You will learn from the best – and make them better.

What We Are Looking For

• Bachelor’s degree Extra credit for hard sciences. Also Philosophy. 
• 5+ years experience in Biz Ops or Product Management – prepare to explain what you built & launched, and how it drove the business!
• Experience shipping (useful) products or ops under terminal duress.
• Facility with data, dashboarding, SQL
• Kick*** origin story – minor embellishments will be tolerated

Strong Signals

• Experience in a startup, operator, or BizOps environment — somewhere priorities changed fast and you shipped anyway
• Exposure to no-code/low-code tooling (Zapier, Pipefy, n8n, etc.) — you know when to build vs. configure
• AI-first instincts — you reach for LLMs, code-gen, and automation before reaching for headcount
• Entrepreneurial experience — you've had skin in the game before

You Don't Need To

• Have real estate experience — domain knowledge is learnable; builder instincts are not

Compensation

• Industry leading compensation & equity
• Fully Remote, Flexible PTO, Covered Health/Dental, 401k package, Macbook Pro, + more. 

We are an ex-Uber team building the future of affordable housing at scale. Finding it hard to contain your excitement? Reach out!