The Principal DevOps Architect will design and manage the global cloud platform architecture, setting standards for infrastructure as code and AI tooling. They will also lead reliability initiatives, ensure HIPAA and SOC 2 compliance, and mentor engineering teams through hands-on technical leadership.
The Customer Escalation Lead manages high-impact customer escalations and serves as the primary advocate for strategic accounts. This role coordinates cross-functional teams to resolve complex issues while proactively identifying risks and strengthening executive relationships.
The Customer Support Specialist serves as the primary point of contact for inbound support requests, managing ticket triage and resolution within defined SLAs. They are also responsible for conducting customer training, maintaining accurate documentation in Salesforce, and ensuring compliance with HIPAA regulations.
