Own a portfolio of customer accounts, manage technical transitions, monitor feedback and account risks, coordinate support escalations, and track issues through resolution. Support CSMs with ROI analytics, CRM and contract maintenance, internal tools, and process improvements that help the Customer Success organization scale.
Lead technical escalations and high-priority customer incidents across Rad AI’s reporting platform, integrations, speech recognition, and customer environments, driving issues to root cause and coordinating with Engineering. Improve support operations through enterprise go-live coverage, workflow and SLA improvements, documentation, mentoring, automation, and participation in incident reviews and on-call coverage.
Lead the Speech function by setting technical direction, making architecture decisions, and mentoring engineers. Build and operate real-time audio features and distributed backend services, take speech models into production, and improve reliability in collaboration with research, infrastructure, product, UX, and customer success teams.
Own the full sales cycle for the Western territory, from initial prospecting to contract closure while acting as the GM of the region. Develop relationships with C-level executives and decision-makers to drive growth and meet or exceed annual revenue quotas.
The Regional Vice President of Sales will own the full sales cycle for the Eastern territory, acting as a GM to drive growth within health systems and physician groups. They will build and maintain a strong sales pipeline, manage complex stakeholder relationships, and meet or exceed annual revenue quotas.
Own a multimodal ML work-stream from problem definition through experimentation, evaluation, deployment, and iteration. Partner with engineering to productionize models and communicate research findings to technical and clinical stakeholders.
Lead the end-to-end strategy, roadmap, and commercialization of the Rad AI Orchestration platform to connect imaging modalities and AI partners. Drive cross-functional alignment between engineering, sales, and leadership to turn strategic concepts into market-ready products.
